Literature Review

6 ways to successfully implement clinical communication tools Forbes; by Judit Sharon; 5/19/25 In the high-stakes environment of healthcare, communication breakdowns can have life-or-death consequences. Yet too often, hospitals and healthcare systems assume that simply deploying new clinical communication and collaboration (CC&C) tools will solve the problem. The reality is more complex: Successful implementation depends just as much on operational alignment, cultural change and thoughtful execution as it does on the technology itself. To turn communication tools into real transformation, here are six ways to drive successful CC&C adoption.

How to put together your AI Dream Team Forbes; by Megan Poinski; 5/15/25 What are front-runners [with AI] doing differently? Accenture found they have five imperatives in common. They’re prioritizing AI innovation and growth over cost reduction—with C-suite leaders agreeing on the reasons behind it and how to measure the outcomes. They’re reinventing talent and ways of working, hiring employees who can do more with AI and upskilling existing staff, and giving them more opportunities to learn on the job by experimenting with it. They’re building an AI-enabled digital core, ensuring that their core systems and data are all designed with current and future AI use in mind. They’re using AI responsibly, focusing on governance for its use and risk assessments for both security issues and impacts on the workforce. And they’re also continuously reinventing their strategies and goals, creating a change-management framework that can shift with the way tools are employed, actual results, and changes in technology capabilities and the larger business environment.  

Why ScionHealth isn’t creating a new role for AIBecker's Health IT; by Naomi Diaz; 4/21/25 At Louisville, Ky.-based ScionHealth, CIO and Senior Vice President Robecca Quammen told Becker’s that AI governance is being treated as an extension of the CIO role, rather than a justification for creating a new executive position. Robecca Quammen: 

7 common transformation mistakes and how to avoid them CIO; by Patrizia Licata; 4/3/25 Just because technology solutions are readily available doesn’t mean transformation will automatically succeed. ... Knowing what’s at stake, here are some key mistakes and misconceptions to avoid in order to help ensure digital transformation success.

Four security updates to get ahead of proposed 2025 HIPAA Amendment Cisco Duo; by Katherine Yang; 3/31/25 Published in early January, the 2025 HIPAA Security Amendments are set to significantly enhance the protection of ePHI. The proposed changes are based off the US Department of Health and Human Services’ (HHS) goals of both addressing changes in the health care environment and clarifying what compliance obligations look like for regulated entities. Organizations have 180 days to reach compliance according to stricter standards of identity cybersecurity if the proposed updates pass. In order to be prepared, here are four things your organization or managed security service provider should focus on:  

The power of data in enhancing hospice care at United Hospice Mid-Hudson News, Hudson Valley, NY; by Mid-Hudson News Staff; 3/23/25 ... United Hospice CEO Cara Pace said data plays a crucial role in tracking patient health status, symptom management, and overall comfort. ... Hospice care must evolve to meet the changing needs of patients and families. By leveraging data, United Hospice can make informed decisions about service expansions, patient care enhancements, and operational improvements. Data-driven insights guide leadership in planning for the future, ensuring that the organization remains responsive to community needs while continuing to provide exemplary care. ... [Hospices] must be attentive to the experiences of both patients and their families. “By systematically collecting feedback through surveys and other data collection methods, United Hospice can assess satisfaction levels, identify areas for improvement, and address concerns proactively,” Pace said. “This continuous engagement fosters trust and strengthens relationships with families and the broader community.” ... [Continue reading ...]

AI scribes: Can technology do more than free doctors from data entry? Penn LDI - Leonard Davis Institute of Health Economics; by Hoag Levins; 3/17/25 Since the widespread adoption of electronic health record (EHR) systems in the 1990s, the health care industry has been on a relentless quest to digitally optimize the doctor-patient interaction. Today, many predict this pursuit will be dramatically changed by the integration of artificial intelligence (AI) into nearly all aspects of EHR systems, transforming patient care and clinical workflows in ever more revolutionary ways. AI-powered EHRs are now theoretically capable of automating administrative tasks, providing real-time clinical insights, personalizing treatment plans, and allowing health care providers to focus more on patient care and less on data entry.

Understanding a patient’s AI medical journey The Hastings Center; by Ian Stevens, Erin William, Jean-Christophe Bélisle-Pion, and Vardit Ravitsky; 3/5/25As artificial intelligence becomes increasingly integrated into U.S. health care, patients should know the ways in which AI is being used in their care, concludes a new paper, “Bring a ‘Patient’s Medical AI Journey’ to the Hill.” Transparency is crucial for interactions between health care providers and individual patients, as well as for systemic level uses of AI, including:

Can default palliative care referrals increase consults? Medscape; edited by Gargi Mukherjee; 3/4/25 A default palliative care referral intervention increased palliative care consultations by more than fivefold and decreased end-of-life systemic therapy by more than half among patients with advanced cancer being treated in the community oncology setting. ...

5 tips to determine how tech can support your physicians American Medical Association (AMA); by Georgia Garvey; 2/25/25 ... Margaret Lozovatsky, MD, vice president of digital health innovations at the AMA, recently shared five important considerations—among them establishing a governance model and agreeing on shared priorities—in designing technology to support clinical practice. Dr. Lozovatsky’s presentation was part of a two-day AMA training event to help physicians eliminate unnecessary work and free up more time to focus on what matters most—patient care. ...

New tech, new problems: Why application development needs a big-picture view Software Development Times (SD Times); by Sharul Sangl; 2/19/25... [Many] organizations have approached [technology] innovation without a comprehensive strategy or holistic view of their applications, simply focusing on adding the latest features or trendy tools. As a result, they are facing challenges related to application performance, scalability, efficiency, and security. To ensure the success of application innovation, enterprises must maintain a big-picture view of their applications.  ... When approached strategically, organizations are in a prime position to capitalize on current technologies to truly innovate. ...

Part payer, part provider: VNS Health embraces the futureHome Health Care News; by Joyce Famakinwa; 2/18/25As one of the biggest home-based care organizations in New York, VNS Health is leaning into its size and capabilities. ... “Our real challenge is, how do we leverage the large number of programs and services we already offer to ensure a seamless journey through the most difficult times in a person’s life,” VNS Health CEO and President Dan Savitt told Home Health Care News. ... "Being both a payer and provider allows us an opportunity to work with people in our community throughout their health care journey." ... "We use analytics to identify home care patients with late stage conditions who can benefit from enrollment in our advanced illness management program. Then we use analytics to determine when it may be appropriate to consider moving this patient population into hospice care." 

ViVE 2025: Improving clinical workflows amid workforce shortages HealthTech; by Teta Alim; 2/18/25 As the U.S. braces for a dearth of physicians and nurses, healthcare organizations are transforming processes to attract and retain talent. By 2034, experts have projected, there will be a shortage of between 17,800 to 48,000 primary care physicians. For full-time registered nurses, 2030 projections are even steeper. Healthcare organizations are well aware of these forecasts and have been testing and deploying solutions to improve employee satisfaction and retention and attract new talent. At ViVE 2025 in Nashville, Tenn., industry leaders discussed how improvements supported by artificial intelligence (AI) are offering promising results for streamlining workflows. [Click on the title's link to read this discussion.]