Are hospice Google ratings correlated with patient experience scores? Evidence from a national hospice study
02/10/24 at 03:45 AM
Are hospice Google ratings correlated with patient experience scores? Evidence from a national hospice study
American Journal of Hospice and Palliative Care, by Ganisher Davlyatov, Mengying He, Gregory Orewa, Haiyan Qu, Robert Weech-Maldonado; 2/22
Choosing hospice care for your loved ones is often challenging. Online ratings such as Google rating has become a go-to source for most consumers. Hospice Google ratings were highly correlated with patients' and families' experience scores as measured by the CAHPS survey.
Publisher's note: While this article is from 2022, it recently came to my attention and wanted to share it.