[Home Health] Agencies score high on professionalism, lower on patients’ likelihood to recommend to others: CAHPS report

[Home Health] Agencies score high on professionalism, lower on patients’ likelihood to recommend to others: CAHPS report
McKnight's Home Care, by Adam Healy; 1/30/24
Home health agencies across the U.S. were graded highly on their professionalism, but many patients have indicated they might not be likely to recommend their services to others, according to the Home Health Consumer Assessment of Healthcare Providers and Systems program’s most recent report. A total of 998,092 HHCAHPS surveys spanning more than 7,000 agencies were completed between July 2022 and June 2023, according to the report released by the Centers for Medicare & Medicaid Services.