Hospital to hold focus groups after Facebook controversy

Hospital to hold focus groups after Facebook controversy
Becker's Health IT; by Giles Bruce; 8/29/24
An Idaho hospital plans to host focus groups after a Facebook post received a flood of negative comments about its emergency care. Local resident Cassidy Chun posted Aug. 13 on Facebook about her grandfather's emergency department experience at Rexburg, Idaho-based Madison Memorial Hospital, where she said he had to wait hours to see a physician after crushing his hands in an accident and deal with apathetic staff along the way. Her post on the Life in Rexburg Facebook group received more than 200 comments, many of them echoing similar problems with the hospital's ED.
Publisher's note: How does your hospice track social media comments? How do you respond?