Literature Review

6 nonverbal cues that reveal your leadership communication style Forbes; by Cheryl Robinson; 4/17/25 ... [Some] of the most influential leadership communication doesn’t come from words—it comes from what you do when you’re not speaking. And it’s not always the cues you’d expect. These subtle, often overlooked signals shape how others perceive your authority; your body language tells a completely different story from your words. Dr. Albert Mehrabian’s well-known 7-38-55 rule breaks down communication into three key components: 7% of meaning comes from words, 38% is conveyed through tone of voice and 55% through body language. Mastering nonverbal communication has become a critical leadership skill in the digitally remote workspace.  ... To lead with greater impact, you need to recognize the signals you’re sending, especially the ones you don’t realize you’re giving off.

The power of film to change medical culture: A Q&A with a physician-filmmaker about her latest documentary MedPage Today; by Genevieve Friedman; 4/15/25... We spoke with Jessica Zitter, MD, a critical care and palliative care physician in California, about shifting her career beyond clinical medicine and into the world of film-making. Zitter has produced three documentaries that use storytelling to inspire healthcare providers to connect to their work with purpose, community, and compassion, and in 2022, she founded the production company Reel Medicine Media. Her latest documentary, "The Chaplain & The Doctor," explores her relationship with Betty Clark, a chaplain on Zitter's palliative care team, and the value that can grow from an unlikely partnership.

Leaders’ past experiences bring fresh perspectives to home-based care Home Health Care News; by Joyce Famakinwa; 4/2/25 ... Home Instead isn’t the only home-based care company that has an eye for recruiting and leveraging outside talent. Multiple home-based care C-suite executives began their careers outside of health care and are now leveraging these past experiences to bring fresh ideas and strategies to their operations. Finance, journalism and fast food corporations are just a few examples of the industries that line the resumes of home-based care’s top executives. Home Health Care News heard from four home-based care executives and leaders who detailed their experiences working outside of health care, and the lessons they brought with them to benefit the industry. ...

Seeking human empathy, health insurers turn to AI Modern Healthcare; by Nona Tepper; 3/27/25 When Florida Blue wanted its call center employees to demonstrate greater emotional intelligence when dealing with customers, the nonprofit health insurance company enlisted a tutor incapable of emotion. A generative artificial intelligence, or genAI, chatbot instructs 30 Florida Blue customer service representatives on how to behave like human beings when interacting with other human beings. The chatbot guides workers on human behaviors, such as when to slow their speech, when to hasten a call to its conclusion and what to recommend to policyholders. The company plans to expand this pilot program to its entire 1,600-person call center team this year. [Continue reading ... access may be limited]Editor's note: Is this backwards? What happened to human kindness? Courtesy and core respect? I am a lifelong lover of new technologies. Still, I am surprised at this seemingly-backwards twist. For whatever works, may we learn and grow in "[behaving] like human beings when interacting with other human beings."

The evolution of work: How Gen Z is reshaping leadership and workplace culture Forbes; by First Place For Youth - Jayme Catalano; 4/2/25 As Generation Z enters the workforce in growing numbers, they are bringing fresh perspectives and expectations that are reshaping the traditional workplace. This digital-native generation, born between 1997 and 2012, is driving significant changes in management styles, work environments, and organizational values. Their influence is prompting companies to adapt, evolve and innovate, creating a new paradigm for the future of work.

1 red flag that reveals bad leadership fast: One clear sign can tell you a lot about whether someone is leading well or failing miserably. Inc., by Marcel Schwantes; 3/28/25 Bad leadership isn’t always obnoxious, toxic, or obvious. Sometimes it shows up in small, everyday moments—how someone talks to their team, how they handle mistakes, or how they treat people when no one’s watching. You don’t need a long list to spot it, either. A few clear signs can tell you a lot about whether someone is leading well … or just holding the title. ... Here is one quick way to recognize bad leadership before it does real damage: a lack of patience ... [Continue reading ...]

What is death positivity? Healthline; by Sarah Choi, medically reviewed by Joslyn Jelinek, LCSW, ACSW, RDDP; 3/28/25 Death positivity involves acknowledging death as simply the final phase of life. It emphasizes open discussions around death and education on the options, rights, and choices surrounding it. ... The Death Positivity Movement was coined in 2011 by funeral director Caitlin Doughty, but the sentiment existed long before — the movement’s origins date back to the 1970s, drawing on the hospice movement. ... Elements of the Death Positivity Movement:

The Healing of America with T.R. Reid TCNtalks Podcast; podcast by Chris Comeaux with T.R. Reid; 3/26/25 In this episode of TCN Talks, host Chris Comeaux interviews NY Times bestselling author T. R. Reid.  They discuss T. R. Reid’s experiences and insights from researching healthcare systems around the world, particularly focusing on the need for universal coverage and the various models of healthcare delivery. ... This is a great listen as the U.S. spends more on healthcare, yet we are not even in the top 10 in the world.  It’s hard to make one aspect of healthcare successful, like Hospice and Palliative Care, if the broader ecosystem it resides in is flawed and unsustainable.  Join us; this is very timely.

5 must-watch TED Talks that will make you a better leader right now Inc; by Peter Economy; 3/21/25Back in 1978, historian and leadership guru James MacGregor Burns said, “Leadership is one of the most observed and least understood phenomena on earth.” While that assessment of leadership may have once been true, I think it’s no longer the case. Today, leadership is a well-understood phenomenon. There are a variety of ways to take your leadership to the next level. Here are five extremely popular—and powerful—TED Talks that will help you do just that. [TED Talk videos are embedded in this article.]

If you’re known for these 5 habits, your leadership skills are off the charts Inc.; by Marcel Schwantes; 3/19/25 In an era of constant disruption, every leader should aspire to have these skills and habits. Business is more unpredictable than ever, and it’s hitting leaders hard. More than half (57 percent) of executives say their companies faced serious disruption last year—way up from the year before. Employees are also checking out—engagement is at a 10-year low. The old way of leading, where authority and expertise ruled, isn’t cutting it anymore. The best leaders today aren’t just the smartest or most experienced—they’re the ones who know how to build trust, bring people together, and lead with confidence and compassion. ... Five power skills of essential leadership: ...

Certified nurses at Mount Sinai: Representing a commitment to excellence and to their profession Mount Sinai Today - Featrued, Nursing; 3/18/25 Nursing Certification is an important, independent validation of specialized nursing knowledge and expertise that meet or exceed professional standards. In fact, empirical evidence shows an association between nursing certification and better patient outcomes, ... Across the Mount Sinai Health System, an impressive near 50 percent of nurses have earned board certification in their chosen specialties. Their patients, families, colleagues, and teams are the direct beneficiaries of nursing expertise that is recognized as meeting or exceeding the highest professional standards. ... [From Carla Alves-Miraldo, MS, MSN-Ed, RN, CHPN, KP6,] "Becoming a Certified Hospice and Palliative Care Nurse is a reflection of my commitment to ensuring every patient receives comfort, dignity, and compassionate care during life’s most challenging moments. This certification is more than a title—it represents my dedication to guiding patients and families with expertise, empathy, and unwavering support."

Dr. Sean O’Mahony aims to expand UTMB’s Division of Palliative Care UTMB Health - The University of Texas Medical Branch at Galveston;  3/18/25 Palliative care should be more accessible, bridge gaps in health care environment. ... Dr. Sean O’Mahony, director of the Palliative Medicine division, came to UTMB in June, having served as professor and Director of Supportive Oncology and Section Chief at Rush University Medical Center in Chicago, and in key roles at Albert Einstein College of Medicine and Memorial Sloan-Kettering Cancer Center. ... O’Mahony said, “I was attracted to UTMB’s commitment to underserved patients, its prison health population, and its large population of underinsured patients. I’m also interested in the opportunity to develop palliative medicine from the ground up in the mainland hospitals.” ...