Literature Review

All posts tagged with “Communication.”



Gaps in the coordination of care for older adults with or at risk for cardiovascular disease

06/06/25 at 03:00 AM

Gaps in the coordination of care for older adults with or at risk for cardiovascular disease The American Journal of Managed Care; by Lisa M. Kern, MD, MPH,Joselyne E. Aucapina,Samprit Banerjee, PhD, Joanna B. Ringel, MPH, Jonathan N. Tobin, PhD, Semhar Fisseha, MPH, Helena Meiri, MA, RN, Madeline R. Sterling, MD, MPH, Kurt C. Stange, MD, PhD, Monika M. Safford, MD, Paul N. Casale, MD, MPH; 6/3/25 ... To determine whether older adults with cardiovascular disease (CVD) or CVD risk factors perceive gaps in communication among their providers and whether they consider those gaps to be consequential, we conducted a cross-sectional survey of Medicare beneficiaries 65 years and older with CVD or CVD risk factors and highly fragmented ambulatory care (reversed Bice-Boxerman Index score ≥ 0.85).

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7 Brutal truths about leadership no one tells you at 29

06/04/25 at 03:00 AM

7 Brutal truths about leadership no one tells you at 29Forbes; by Nirmal Chhabria; 5/29/25At 29, I was handed my first leadership role. Six months later, I was drowning—my inbox was overflowing with problems, top performers were quitting and morale was plummeting. "What am I doing wrong?" I asked my mentor. "You're trying to be the hero instead of creating heroes," she replied. That conversation began my real leadership education—years of failures that revealed truths I wish I'd known from day one. Here are seven leadership insights that only experience taught me:

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The best leaders are spacious leaders. Here’s what that means

06/04/25 at 03:00 AM

The best leaders are spacious leaders. Here’s what that meansFastCompany; by Tracy Brower; 6/2/25A helpful concept is spacious leadership—a management approach in which you create space for others to participate, make choices, and be their best. With spacious leadership, you also ensure space for yourself to enhance your own effectiveness and satisfaction on the job. [Article discusses:]

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How do you comfort a dying parent?

06/04/25 at 02:00 AM

How do you comfort a dying parent? U.S. News & World Report - WTOP News; 6/1/25 Caring for a parent who is dying can be emotionally taxing. ... Here are ten tips for how to conduct a caring conversation with someone who is dying — and how to know when to sit in silence too.

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"You're next": People are sharing the last words they heard someone say as they were dying, and they're not all inspiring

05/26/25 at 03:00 AM

"You're next": People are sharing the last words they heard someone say as they were dying, and they're not all inspiring BuzzFeed; by Mike Spohr; 5/21/25There's so much we don't understand about the end of life. Recently, we shared a post where Quora users shared their experiences being present for the final moments of someone's life...and hearing their last words. Well, as it turns out, BuzzFeed's readers wanted to share their experiences hearing someone's last words too, so we rounded them up here:

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NorthStar Care Community launches 'Life's Big Moments' campaign to initiate nationwide conversation about end-of-life hospice care

05/20/25 at 03:00 AM

NorthStar Care Community launches 'Life's Big Moments' campaign to initiate nationwide conversation about end-of-life hospice care PR Newswire, Ann Arbor, MI; by NorthStar Care Community; 5/19/25 NorthStar Care Community has launched Life's Big Moments, a campaign that celebrates the beauty of life's journey from the big milestones to the small, everyday moments that leave the deepest impact on our well-being and purpose. The campaign aims to initiate conversation and awareness around end-of-life care while also raising money to benefit the members of NorthStar Care Community. Companies, organizations, and individuals are invited to support these efforts throughout the campaign, focusing on recognizing the needs of our Veterans.

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The best leaders ask the right questions

05/20/25 at 03:00 AM

The best leaders ask the right questions Harvard Business Review On Leadership, Episode 110; podcast by Arnaud Chevallier; 5/14/25 Few leaders have been trained to ask great questions. That might explain why they tend to be good at certain kinds of questions, and less effective at other kinds. Unfortunately, that hurts their ability to pursue strategic priorities. Arnaud Chevallier, strategy professor at IMD Business School, explains how leaders can break out of that rut and systematically ask five kinds of questions: investigative, speculative, productive, interpretive, and subjective. He shares real-life examples of how asking the right sort of question at a key time can unlock value and propel your organization. With his IMD colleagues Frédéric Dalsace and Jean-Louis Barsoux, Chevallier wrote the HBR article “The Art of Asking Smarter Questions.”

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Honey, Sweetie, Dearie: The perils of elderspeak

05/14/25 at 03:00 AM

Honey, Sweetie, Dearie: The perils of elderspeakKFF Health News, originally published by The New York Times; by Paula Span; 5/9/25 A prime example of elderspeak: Cindy Smith was visiting her father in his assisted living apartment in Roseville, California. An aide who was trying to induce him to do something —  Smith no longer remembers exactly what — said, “Let me help you, sweetheart.” “He just gave her The Look — under his bushy eyebrows — and said, ‘What, are we getting married?’” recalled Smith, who had a good laugh, she said. Her father was then 92, a retired county planner and a World War II veteran; macular degeneration had reduced the quality of his vision, and he used a walker to get around, but he remained cognitively sharp. People understand almost intuitively what “elderspeak” means. “It’s communication to older adults that sounds like baby talk,” said Clarissa Shaw, a dementia care researcher at the University of Iowa College of Nursing ... “It arises from an ageist assumption of frailty, incompetence, and dependence.” Its elements include inappropriate endearments. “Elderspeak can be controlling, kind of bossy, so to soften that message there’s ‘honey,’ ‘dearie,’ ‘sweetie,’” said Kristine Williams, a nurse gerontologist at the University of Kansas School of Nursing ...

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This overlooked leadership skill will help you build trust, influence teams and thrive under pressure. Here's how to develop it.

05/06/25 at 03:00 AM

This overlooked leadership skill will help you build trust, influence teams and thrive under pressure. Here's how to develop it.Entrepreneur.com; by Martin Rowinski; 4/28/25Executive presence is a critical but underrated leadership skill in 2025. Here are the steps you can take to develop it. [The first three of six include...]

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What not to say to patients with serious illnesses

05/05/25 at 03:00 AM

What not to say to patients with serious illnesses Medscape; by Lambeth Hochwald; 4/30/25 Robert Den, MD, a radiation oncologist in Philadelphia, constantly reminds himself that while he’s in the ‘cancer world’ every minute of the day, his patients aren’t. “As oncologists, we may be meeting with the third patient that day with a newly diagnosed metastatic cancer, but for this individual, this is their first time hearing news like this,” Den told Medscape Medical News. That’s just one reason Den says words matter. ... [He identifies] "Five Things Docs Shouldn't Say" ...

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Think you know what nursing research looks like? Think again

05/02/25 at 03:00 AM

Think you know what nursing research looks like? Think again Boise State News, Boise, ID; 4/30/25 “Research” doesn’t just mean generating new discoveries through experimentation. Boise State supports Boyer’s model of scholarship, which expands the definition of research and creative activity to include applying and integrating knowledge into other settings, as well as teaching it. ... [An] interdisciplinary team is working to improve hospice and palliative care for refugees. ... Clinicians and refugees often do not share common cultures, languages or communication norms, so [Kate] Doyon has been building a community advisory board to create a communication guide. They’re working with stakeholders–including refugees and providers–to develop prompts that will enhance the care refugees receive, starting on the level of communication. Ornelas said the refugees they interviewed “gave us a lot of insight on different cultures and how we can go about and make prompts.” The prompts are short phrases to remind the healthcare team of best ways to interact with refugees and productively approach conversations.

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Small acts of kindness can change someone’s world

05/01/25 at 03:00 AM

Small acts of kindness can change someone’s world MedPageToday's KevinMD.com; by Jake Rattner; 4/26/25 So much of the world is centered around looking out for ourselves. We get caught up in our own problems, our own routines, and sometimes, we forget to stop and think about what someone else might be going through. ... But when we step outside of our own lives, even just for a moment, we start to see the bigger picture. ... In the end, it’s the simple things that matter. A conversation, a smile, a moment of recognition—these things can change someone’s entire day, even if you don’t realize it. ... Because sometimes, the best medicine isn’t even medicine—it’s just knowing that someone cares.

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From stigma to support: Changing the cancer conversation

05/01/25 at 03:00 AM

From stigma to support: Changing the cancer conversation Oncology Nursing Society (ONS); by Anne Snively, MBA, CAE; 4/29/25 Certain treatments (palliative care, opioids) and diagnoses (lung cancer) are more prone to association with cancer-related stigma. Nurses can play a vital role in reframing these thoughts and promoting empathy. ... Caner-related stigma has wide-reaching effects across the care continuum, including poorer patient outcomes. ...

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20 effective strategies for building thought leadership

05/01/25 at 03:00 AM

20 Effective strategies for building thought leadershipFast Company; by Fast Company Executive Board; 4/23/25Sharing your unique, informed perspective can influence and spark conversations within your industry. Here’s how to do it.

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5 things every leader can learn from Pope Francis

04/30/25 at 03:00 AM

5 things every leader can learn from Pope Francis  Inc., by Suzanne Lucas; 4/21/25 He led the world’s largest organization with humility and a willingness to engage with different groups and hear different viewpoints. ...  [Pope Francis' death marks] the end of a papacy that influenced far more than just the Catholic Church. In his 12 years as pope, he led with a style that offers enduring leadership lessons for anyone in a position of authority, especially in business. ... While I’m not Catholic, I have followed his work in the 12 years he’s served as pope, and there are plenty of things you can learn about his leadership of the Catholic Church and apply in your life and business.

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Why are we so afraid to talk about our own death?

04/29/25 at 03:00 AM

Why are we so afraid to talk about our own death? Deseret News; by Holly Richardson; 4/21/25 We are more than comfortable with true-crime and first-person shooter games, but a lot of us do not want to talk about our own mortality. ... ... A whopping 84% of the U.S. population over age 13 ... consumes true crime media, according to Edison Research. It’s the most common topic among top-ranked podcasts. First-person shooter video games are the most popular genre. ... So why is it so hard to talk about our own mortality? Maybe we think we can live forever. ... A survey done last year explored reasons why people are uncomfortable talking about death. The top reason given (37%) was that people did not want to upset others, and the second (34%) was that it is too depressing to think about. About one in five say they’ll “cross that bridge when they come to it” or that they are afraid of dying. Ten percent are afraid that talking about death will somehow make it more likely to happen.Editor's note: While this data gives insights into communication with patients and families, Advance Directives, and community outreach, I find myself reflecting those of us who have chosen palliative, hospice, and/or grief care as our vocations. Do we protect ourselves from facing our own mortality by staying in "helper" roles, and avoiding our own human vulnerabilities? What conversations have you had with your family? What Advance Directives and legal plans do you have in place (or not)? 

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I’m a hospice physician. There’s one thing I dread telling my patients.

04/24/25 at 03:00 AM

I’m a hospice physician. There’s one thing I dread telling my patients. Slate; by Charlotte Grinberg; 4/22/25 Tom was dying, and managing his condition at home was increasingly difficult. ... His wife Sue was in survival mode. A few sleepless nights turned into weeks without rest, during which she was constantly trying to manage Tom’s symptoms and take care of his basic needs. I’m a hospice physician, and it’s at junctures like this that I can offer a life vest that completely changes the end-of-life experience. ... I told Sue that I thought Tom should transfer to our inpatient hospice facility. “You have done everything possible for Tom at home, it’s too much to ask of you or anybody,” I said. “He needs a higher level of care.” ... Getting a devoted spouse to agree to move their dying partner out of the home isn’t always easy. But a few days after Tom arrived at the inpatient hospice facility, Sue cried tears of appreciation describing the daily baths the caretakers there gave him. 

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6 nonverbal cues that reveal your leadership communication style

04/21/25 at 03:00 AM

6 nonverbal cues that reveal your leadership communication style Forbes; by Cheryl Robinson; 4/17/25 ... [Some] of the most influential leadership communication doesn’t come from words—it comes from what you do when you’re not speaking. And it’s not always the cues you’d expect. These subtle, often overlooked signals shape how others perceive your authority; your body language tells a completely different story from your words. Dr. Albert Mehrabian’s well-known 7-38-55 rule breaks down communication into three key components: 7% of meaning comes from words, 38% is conveyed through tone of voice and 55% through body language. Mastering nonverbal communication has become a critical leadership skill in the digitally remote workspace.  ... To lead with greater impact, you need to recognize the signals you’re sending, especially the ones you don’t realize you’re giving off.

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Patient-centered communication drives supportive care needs in incurable cancer

04/17/25 at 03:00 AM

Patient-centered communication drives supportive care needs in incurable cancer Oncology Nursing News; by Kristie L. Kahl; 4/16/25 The Primary Palliative Care Communication Intervention (PRECURSOR) may improve the psychosocial experiences of patients with incurable gynecologic cancer and their caregivers in the outpatient setting, according to results of a pilot study presented at the 50th Annual ONS Congress. ... Currently, most of the conversation around supportive care is provider-driven, and clinical tendency is to insert palliative care in the terminal setting. However, the study investigators aimed to integrate supportive care across the cancer continuum.

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For AYAs with advanced cancer, study finds serious communication gaps about their care

04/16/25 at 03:00 AM

For AYAs with advanced cancer, study finds serious communication gaps about their care National Cancer Institute; by Daryl McGrath; 4/15/25 Many adolescents and young adults (AYAs) with advanced cancer don’t have discussions with their clinicians about how they want to approach palliative care until the final weeks of life, a study of medical records of nearly 2,000 young patients showed. ... Talking about care and treatment near the end of life is one of the most challenging aspects of caring for AYAs with advanced cancer, said Ashley Wilder Smith, Ph.D., M.P.H., of NCI’s Healthcare Delivery Research Program and co-leader of NCI’s Adolescent and Young Adult Oncology Working Group. ... “When a young person is faced with a disease that may lead to an early death, it’s vitally important to give them the opportunity to think about what’s most important to them and what happens to them in terms of care in the time they have left,” she said.

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Being a high-performer CEO isn’t enough. True leadership involves empathy

04/14/25 at 03:00 AM

Being a high-performer CEO isn’t enough. True leadership involves empathyFastCompany; by John Connors; 4/10/25This moment calls for executives who can balance strong analytical skills with emotional intelligence. The CEO’s role is evolving. Private equity is playing an increasingly influential role in shaping the expectations, performance, and tenure of CEOs. The financial environment is also changing, with influence increasingly moving from public markets to private capital... In this landscape, CEOs are increasingly being measured by their ability to generate financial returns. But true leadership requires hitting more than financial targets. The most effective leaders understand that long-term success depends on balancing financial acumen with empathetic leadership. Those who fail to adapt risk becoming transactional managers rather than transformational leaders. Understanding this shift and defining one’s leadership approach is more critical now than ever.

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The CEO social media ‘influencer era’

04/11/25 at 03:00 AM

The CEO social media ‘influencer era’ Becker's Hospital Review; by Kristin Kuchno; 4/8/25 LinkedIn has emerged as a particularly influential platform, where healthcare executives share leadership lessons, strategy insights and personal reflections from patient interactions. “There’s a call for more authenticity and transparency, and people now expect to hear directly from their leaders to understand their perspective,” LinkedIn Editor-In-Chief Dan Roth told Fortune. This shift toward more personal communication aligns with a broader push for transparency. Research from FTI Consulting shows 92% of professionals are more likely to trust an organization whose executives use social media. Leaders should embrace the conversational tone of social media and allow their personality — including vulnerabilities — to show, with the aim of sparking dialogue, rather than simply echoing news releases, a senior vice president at H/Advisors Abernathy told Fortune. 

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Seeking human empathy, health insurers turn to AI

04/09/25 at 03:00 AM

Seeking human empathy, health insurers turn to AI Modern Healthcare; by Nona Tepper; 3/27/25 When Florida Blue wanted its call center employees to demonstrate greater emotional intelligence when dealing with customers, the nonprofit health insurance company enlisted a tutor incapable of emotion. A generative artificial intelligence, or genAI, chatbot instructs 30 Florida Blue customer service representatives on how to behave like human beings when interacting with other human beings. The chatbot guides workers on human behaviors, such as when to slow their speech, when to hasten a call to its conclusion and what to recommend to policyholders. The company plans to expand this pilot program to its entire 1,600-person call center team this year. [Continue reading ... access may be limited]Editor's note: Is this backwards? What happened to human kindness? Courtesy and core respect? I am a lifelong lover of new technologies. Still, I am surprised at this seemingly-backwards twist. For whatever works, may we learn and grow in "[behaving] like human beings when interacting with other human beings."

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Palliative care in the intensive care unit: An integrative review of intensive care unit health care professionals' views and experiences

04/02/25 at 03:00 AM

Palliative care in the intensive care unit: An integrative review of intensive care unit health care professionals' views and experiences Dimensions of Critical Care Nursing (DCCN); by Berit Lindahl and Susan Kirk; May-Jun 2025 ... Our findings suggest there is variation in how palliative care in the ICU is conceptualized and interpreted. Intensive care unit professionals need enhanced competencies and training to develop their confidence in providing palliative care and improve role clarity. Such training should focus on serious illness conversations with patients/families and interdisciplinary teamwork. Integration of palliative consultants into the ICU could be further developed.

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Managing oncology nurse burnout through peer support, emotional intelligence

04/01/25 at 03:00 AM

Managing oncology nurse burnout through peer support, emotional intelligence Oncology Nursing News; by Pattie Jackel, MN, RN, AOCN; 3/28/25 Debriefing after patient loss, supporting patients at the end of life, and finding outlets outside of work can help oncology nurses avoid burnout. ... Pattie Jakel, MN, RN, AOCN, spoke with Oncology Nursing News® about burnout in oncology nursing and ways to avoid it while providing palliative care to patients. ... You have to have a strong network and support. And my husband is…an architect, so medicine is not his thing, and in the beginning, he’d be like, “Pattie, I can only hear one sad story a week because I can’t hear all your sad stories.” ... "Working in acute care, I saw some horrific death and dying that occurred for our patients. We would definitely debrief afterwards, bring the group together 5 minutes. Sometimes we did longer ones." [Continue reading ...]

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