Literature Review

Beyond the sandbags: Operational hurricane planning for in-home care HomeCare; by Matthew P. Chaloux; 7/9/25 When hurricanes approach, in-home care organizations face challenges that are vastly different from those of facility-based providers. In addition to safeguarding infrastructure, we must ensure the safety of mobile care teams, maintain critical supply routes and coordinate services for patients whose needs don’t pause for the weather. At Empath Health, we care for more than 75,000 patients annually across 20 Florida counties through hospice, home health, palliative and supportive care programs. Our teams aren’t centralized—they’re on the road, in homes and dispersed across regions that may be affected in very different ways by the same storm. Over the years, we’ve learned that effective hurricane response in home-based care depends on three things: preparation, coordination and flexibility. ...

Reimagining hospice in an AI world: In a digital age, how should technology & humanity coexist?HomeCare; by Michelle Cone; 6/3/25Technology is transforming home-based care, but not at the expense of the human touch. As the industry embraces tools like telehealth, remote monitoring and artificial intelligence (AI)-powered care planning, the goal isn’t to replace caregivers but to support them. These innovations boost efficiency and communication, but the heart of hospice—real connection, empathy and human presence—still drives care during what is often a deeply emotional time for families.

Natural disasters, climate change, and the impact on hospice and palliative care teams and their patients American Academy of Hospice and Palliative Medicine (AAHPM) Quarterly; by Larry Beresford; Summer 2025 Edition, 7/3/25 Several recent natural disasters, including highly destructive wildfires in Los Angeles and Maui and flooding in the North Carolina hills caused by rains from Hurricane Helene, have provided vivid reminders that disasters can happen anywhere, anytime. Hospice and palliative care providers, responsible for the care of patients with serious illnesses who live in their homes and in long-term care facilities, could be dealing with disruptions in power or phone service, other communication barriers, staffing shortages, impassible roads, even large-scale evacuations of their patients. ... Are agencies doing what they can to plan, prepare, and practice for managing disasters, which could also include human-caused crises or events like earthquakes that are not subject to weather or climate?

TCN & HPCT Podcast: Plans of Care, Ethics, Robotics, and more! Top News Stories, June 2025 Teleios Collaborative Network (TCN); podcast by Chris Comeaux with Cordt Kassner; 7/2/25 What makes Hospice special isn't magic—it's the masterful implementation of coordinated care plans that align interdisciplinary teams with patient priorities.  This month's deep dive into June's most critical Hospice and Palliative Care developments explores how this "secret sauce" remains simultaneously the heart of our philosophy and our most common survey deficiency. In this episode of TCNtalks, host Chris Comeaux and Cordt Kassner, Publisher of Hospice & Palliative Care Today & CEO and Founder of Hospice Analytics, discuss relevant top news stories in Hospice and Palliative Care for June. They also explore technology's dual-edged potential, suggesting that AI and robotics should enhance, rather than replace, the human elements of Hospice Care.  As Daniel Pink notes, "if a robot can replace you, you should be"—allowing us to focus our irreplaceable human capacity on meaningful connection rather than routine tasks.

National Health Care Fraud Takedown results in 324 defendants charged in connection with over $14.6 billion in alleged fraud: Largest Justice Department Health Care Fraud Takedown in history, more than doubles prior record of $6 billion Office of Public Affairs - U.S. Department of Justice, Washington, DC; 6/30/25 The Justice Department today announced the results of its 2025 National Health Care Fraud Takedown, which resulted in criminal charges against 324 defendants, including 96 doctors, nurse practitioners, pharmacists, and other licensed medical professionals, in 50 federal districts and 12 State Attorneys General’s Offices across the United States, for their alleged participation in various health care fraud schemes involving over $14.6 billion in intended loss. The Takedown involved federal and state law enforcement agencies across the country and represents an unprecedented effort to combat health care fraud schemes that exploit patients and taxpayers.Editor's Note: For cases specific to hospice and palliative care, (1) go to our homepage, (2) ;ogin to your newsletter account, (3) use the search engine at the top of our page, using the key word "fraud". We have posted  204 articles about hospice fraud, since we began this format on 1/1/2024. Ongoing, use this search engine as your first "Go To" resource for targeted, timely information.

An example AI Readiness Assessment framework for C suite leaders Solutions Review; by Tim King; 6/17/25 There is no one-size-fits-all blueprint for artificial intelligence. Every organization has its own legacy systems, workforce culture, regulatory pressures, and innovation appetite. But one thing is universally true: AI success depends on readiness. Not just technical readiness, but ethical, emotional, and operational readiness across the entire enterprise. But as the pressure to “implement AI now” mounts, many organizations rush in without a clear framework for what it means to be ready. They focus on models, tools, and talent—but overlook the critical dimensions of ethics, empathy, and impact. That’s where this guide comes in. ...

10 notable ERP implementation failures and why they failed TechTarget; by George Lawton; 6/4/25 There are a lot of ways ERP systems can fail. Many businesses rush into rolling out new functions without careful consideration of details -- or knowing the common reasons for ERP implementation failure. ... John Belden, chief of strategy and research at Boston-based UpperEdge, an IT negotiations consultancy, commonly sees three key characteristics of these projects that often contribute to ERP implementation failure:

HOPE Tool Anxiety: What are we forgetting in the rush to prepare?Teleios Collaborative Network (TCN); by Melissa Calkins and Ashley Espy; 5/30/25 Panic is in the air.  With the HOPE assessment tool set to replace HIS, hospice teams are racing to prepare—scrubbing workflows, updating systems, and trying to wrap their heads around new clinical documentation demands.  But amid the rush, it's easy to overlook critical gaps: non-clinical staff being left out of planning, unclear timelines, poor communication, or the complete absence of a project lead.  HOPE isn't just about compliance—it's about execution. If we don't step back and ask what's missing, we risk rolling out a system that nobody is truly ready for.Steps to Operationalize the HOPE Tool:

Empath Health to sell service center location Hospice News; by Jim Parker; 5/29/25  The Florida-based senior care provider Empath Health is selling one of its administrative service centers, located in Pinellas County in its home state. The center was initially established by Suncoast Hospice, which is now an Empath Health affiliate. The sale is part of Empath’s effort to “realign its physical footprint” to invent more directly in home-based, patient-centered care, according to a statement from the organization. “Selling an underutilized administrative building allows us to reinvest in the people, programs and technology that bring comfort, dignity, and support into homes and communities,” said Jonathan Fleece, president and CEO of Empath Health, in the statement. “It’s a return to our roots and a recommitment to the future.”

57 ways healthcare teams may evolve in 2 years Becker's Hospital Review; by Randi Haseman; 5/27/25 Question: How do you see your teams evolving in the next two years? What roles and/or skills will you focus on and what will fade? [Note: Responses have been lightly edited for length and clarity.] 

6 ways to successfully implement clinical communication tools Forbes; by Judit Sharon; 5/19/25 In the high-stakes environment of healthcare, communication breakdowns can have life-or-death consequences. Yet too often, hospitals and healthcare systems assume that simply deploying new clinical communication and collaboration (CC&C) tools will solve the problem. The reality is more complex: Successful implementation depends just as much on operational alignment, cultural change and thoughtful execution as it does on the technology itself. To turn communication tools into real transformation, here are six ways to drive successful CC&C adoption.

Newly Available: Improving Dying Hospice Foundation of America, Washington, DC; Press Release, contact Lisa Veglahn; 5/7/25 Virtual reality, physical therapy, music therapy, pet care, and even a haircut are therapeutic, innovative, and practical ways to improve the quality of life for people with terminal illness and are profiled in a new book and continuing education course recently released by Hospice Foundation of America (HFA). “End-of-life care providers are doing amazing work that rarely gets the attention it deserves,” said Amy Tucci, HFA’s president and CEO. “With Improving Dying, HFA’s goal is to recognize their efforts and provide models that can be replicated to enhance care for dying and the bereaved.”

Addressing workforce challenges: Hospice in the news, April 2025 Teleios Collaborative Network (TCN); podcast by Chris Comeaux with Cordt Kassner; 5/7/25 What defines quality in end-of-life care?  How are Hospice organizations navigating workforce challenges?  And why has medical aid in dying become such a critical conversation?  These questions take center stage in this data-driven exploration of April's most impactful Hospice and Palliative Care news stories. In this episode of TCNtalks, Chris Comeaux and Cordt Kassner discuss the top news stories from April, focusing on Hospice and Palliative Care.  They explore personal aspirations, data insights, the impact of spiritual care, emerging categories in news reporting, and key themes such as reimbursement and workforce challenges.  The conversation also touches on mission moments, regulatory changes, technology innovations, and the evolving nature of leadership in healthcare, particularly in the context of AI and human skills. ... Cordt closes the show with a Master's Class reviewing the National Hospice Locator, a valuable tool for finding high-quality Hospice Care anywhere in the country.