Caregiver and employee experience among big hospices - ranking of the largest US hospices by three quality indicators

Caregiver and employee experience among big hospices - ranking of the largest US hospices by three quality indicators
American Journal of Hospice & Palliative Care; by Jason Hotchkiss, Emily Ridderman, Brendan Hotchkiss; 9/24
Caregiver and employees had better experiences with non-profits than for-profits. Anger and frustration was expressed toward large, for-profit providers more focused on admissions, profiteering, and paying dividends than actual care. The CAHPS appears to draw more satisfied caregivers. Whereas, online reviewing provides open-ended, real-time voicing of care quality concerns. Even with distinct methods, CAHPS survey and review sentiment analysis converge on caregiver satisfaction, yet CAHPS paints a much rosier picture of hospice quality than online reviews.