How to design equitable digital health tools: A narrative review of design tactics, case studies, and opportunities

How to design equitable digital health tools: A narrative review of design tactics, case studies, and opportunities
Public Library of Science (PLOS) Digital Health; Amy Bucher, Beenish M Chaudhry, Jean W Davis, Katharine Lawrence, Emily Panza, Manal Baqer, Rebecca T Feinstein, Sherecce A Fields, Jennifer Huberty, Deanna M Kaplan, Isabelle S Kusters, Frank T Materia, Susanna Y Park, Maura Kepper; 8/24
With a renewed focus on health equity in the United States ... there is a need for the designers of digital health tools to take deliberate steps to design for equity in their work. Specifically, the Double Diamond Model, the IDEAS framework and toolkit, and community collaboration techniques such as participatory design are explored as mechanisms for practitioners to solicit input from members of underserved groups and better design digital health tools that serve their needs. A series of case studies that use different methods to build in equity considerations are offered to provide examples of how this can be accomplished and demonstrate the range of applications available depending on resources, budget, product maturity, and other factors.