[United Kingdom] Guided by empathy: How smart hospitals innovate while staying patient-centric

[United Kingdom] Guided by empathy: How smart hospitals innovate while staying patient-centric 
Forrester, United Kingdom; by Shannon Germain Farraher; 9/15/25 
My Visit To A Smart Hospital
As a former practicing clinician, I’ve walked the halls of many hospitals — but none quite like Baden Cantonal Hospital (KSB) in Switzerland. During my recent visit, I saw firsthand how KSB is changing the narrative as it transforms into an intelligent healthcare organization (IHO). Built over a decade, the facility consolidated 13 floors of operations into three, creating a streamlined, digitally enabled environment that redefines what modern care delivery can look like. Here are some of the things that stood out to me:

• Healing architecture ...
• Human-centric design ...
• Digital infrastructure ...

... Small details underscore the importance of integrating technology in ways that support comfort and healing. Even the blinking light of a sensor can disrupt patient sleep.  
Editor's Note: Continue reading for this article's next section, "What can US health systems do now to transform," with your eye toward  hospice inpatient units and residential homes.