Literature Review

10 notable ERP implementation failures and why they failed TechTarget; by George Lawton; 6/4/25 There are a lot of ways ERP systems can fail. Many businesses rush into rolling out new functions without careful consideration of details -- or knowing the common reasons for ERP implementation failure. ... John Belden, chief of strategy and research at Boston-based UpperEdge, an IT negotiations consultancy, commonly sees three key characteristics of these projects that often contribute to ERP implementation failure:

The persons behind our patients - Individualized assessment tools for personalized careJAMA Internal Medicine; by Ruchi Bhatia; 6/2/25In clinical medicine, we rely heavily on bulleted templates to conduct and document care. These templates help capture the complexity of the medical problems we treat... However, the checklists we use often fail to provide a holistic narrative of the patient’s story... Reviewing the details of these checklists during the visit may aid decision-making but limits face-to-face interactions and can distract from understanding the unique person in the patient... Relying exclusively on checklists can unintentionally prevent patients from sharing their personhood and will not elicit complex concerns, such as fears of getting older, dying, or being written off.Publisher's note: Several recent stories we've covered extol the benefits of AI in healthcare; this story articulates some of the risks.

Telehealth use by home health agencies before, during, and after COVID-19 National Institutes of Health, published by Wiley Online Library; by Dana B. Mukamel, Debra Saliba, Heather Ladd, Melissa A. Clark, Michelle L. Rogers, Cheryl Meyer Nelson, Marisa L. Roczen, Dara H. Sorkin, Jacqueline S. Zinn, Peter Huckfeldt; 5/22/25

Empathy meets efficiency: Voice AI in law, healthcare and debt collection Forbes; by Kumar Abhirup; 5/29/25 When a grieving daughter calls a probate firm at midnight or a worried parent rings a pediatric clinic after hours, the first voice they meet decides whether they stay or stray. As organizations adopt AI, especially voice and conversational AI, that voice is increasingly synthetic. A recent survey from the American Bar Association found that the share of firms using AI tools rose from 11% in 2023 to 30% in early 2025. Healthcare has sprinted even faster: The American Medical Association found 66% of physicians now use some form of AI, up from 37% two years earlier. Collections agencies are also hopping aboard this trend ... 

Trend Report: Artificial Intelligence In Health CareHealth Affairs; 5/25/25For our first Insider trend report, we explore the ways that artificial intelligence could impact the health care landscape. The report highlights:

The government should invest now in healthcare cybersecurity, says HSCC Healthcare IT News / HIMSS Media; by Andrea Fox; 5/20/25 Financially-constrained hospitals and health systems need federal funding and support to augment their cybersecurity workforces, according to a Health Sector Coordinating Council report to HHS. Funding shortfalls and workforce shortage leave small, rural and resource-constrained healthcare providers especially vulnerable to ransomware attacks that disrupt care delivery. That's a reality that cannot be ignored, according to a new report, prepared for the U.S. Department of Health and Human Services, by the Health Sector Coordinating Council's Cybersecurity Working Group. 

How to put together your AI Dream Team Forbes; by Megan Poinski; 5/15/25 What are front-runners [with AI] doing differently? Accenture found they have five imperatives in common. They’re prioritizing AI innovation and growth over cost reduction—with C-suite leaders agreeing on the reasons behind it and how to measure the outcomes. They’re reinventing talent and ways of working, hiring employees who can do more with AI and upskilling existing staff, and giving them more opportunities to learn on the job by experimenting with it. They’re building an AI-enabled digital core, ensuring that their core systems and data are all designed with current and future AI use in mind. They’re using AI responsibly, focusing on governance for its use and risk assessments for both security issues and impacts on the workforce. And they’re also continuously reinventing their strategies and goals, creating a change-management framework that can shift with the way tools are employed, actual results, and changes in technology capabilities and the larger business environment.  

Cybersecurity executive arrested after hospital data breach Becker's Health IT; by Giles Bruce; 4/17/25 A cybersecurity executive has been arrested in connection with a data breach at an Oklahoma City hospital, KOCO reported. Authorities charged Oklahoma cybersecurity company CEO Jeffrey Bowie with installing malware at SSM Health St. Anthony Hospital, according to the April 16 story. Court documents allege security cameras caught him roaming inside the hospital and stopping at a computer, where he installed “malware designed to take a screenshot every 20 minutes and forward the image out to an external IP address.”

Why ScionHealth isn’t creating a new role for AIBecker's Health IT; by Naomi Diaz; 4/21/25 At Louisville, Ky.-based ScionHealth, CIO and Senior Vice President Robecca Quammen told Becker’s that AI governance is being treated as an extension of the CIO role, rather than a justification for creating a new executive position. Robecca Quammen: 

Using technology to improve matching drug details in hospice care Patient Safety & Quality Healthcare (PSQH); by Matt Phillion; 4/17/25 For Wise Hospice Options, prescribers had been spending an average of 15 seconds matching each flagged drug and 20 seconds per drug entering missing sig, or label, details. Recently, they incorporated clinical-grade AI from DrFirst into automating this process, enabling those same providers to spend two to three seconds per drug, with fewer medications flagged for manual review by pill icons. ... The AI implementation allowed Wise to standardize data from different systems into a workflow that allows clinicians to see complete information before ordering prescriptions, helping avoid delays and reduce errors. Clinicians continue to review medication information for accuracy and adjust based on discussions with the patient but require fewer clicks and keystrokes so they can make faster, more informed decisions. ... Why the impact on hospice is key: The first thing to consider, Faubion explains, is that when it comes to hospice patients, they are going to be on a lot of medications. ...

Cybersecurity contracts at risk as HHS cuts 150 IT workers: Report Becker's Health IT; by Naomi Diaz; 4/15/25 The Department of Health and Human Services could face a critical breakdown in its IT and cybersecurity systems after a sweeping reduction in force that eliminated key staff and leadership, Wired reported April 14, citing four current and former agency employees. More than 150 workers in HHS’ Office of the Chief Information Officer were among hundreds of administrative staff laid off April 1, according to the report. These employees were responsible for contract renewals and cybersecurity licenses and oversaw operations at the department’s Computer Security Incident Response Center — the hub for detecting and responding to cyberthreats across the department. Sources told Wired the cuts left no one in place to renew critical cybersecurity contracts, some of which are set to expire as soon as June.

AI in procurement: How different industries are harnessing its power Spend Matters; by Spend Matters Team; 4/15/25 ... Across industries, AI is capable of reshaping procurement, making it smarter, more predictive and highly efficient. In this article we will highlight some of the key changes AI has made to procurement strategies in the following industries: manufacturing and industrials, life sciences and healthcare, and the public sector.

Why AI demands a new breed of leadersMIT Sloan Management Review; by Faisal Hoque, Thomas H. Davenport, Erik Nelson; 4/9/25Artificial intelligence is changing how humans and machines work together. But most organizations still focus on the technical aspect of AI implementation because their leadership structure does too. Companies need a new role, the chief innovation and transformation officer, to manage the profound cultural and organizational changes AI adoption brings. Here’s why forward-thinking organizations already have or plan to hire such leaders.