Literature Review

How businesses should (and should not) use AI: A strategic blueprint Forbes; by Bernard Marr; 5/31/24 Businesses often find themselves at a crossroads in the race to leverage artificial intelligence (AI). The lure of AI's promise is undeniable—from enhancing customer experiences to automating routine tasks. Yet, how a company approaches AI can spell the difference between mere technological flirtation and achieving real, transformative outcomes. Here, I offer a strategic blueprint for businesses keen on not just piloting AI but also scaling it effectively.

7 health systems hit by cybersecurity incidents in May Becker's Health IT; by Naomi Diaz; 5/24/24 Several hospitals and health systems have reported cybersecurity incidents that have led to compromised patient data and IT systems during May. Here are seven cybersecurity incidents as reported by Becker's during May. [Click on the title's link for details.]

Newsweek's 24 best digital health records companies in the US Becker's Health IT; by Laura Dyra; 5/24/24 Newsweek honored 24 health records companies among the top digital health companies in the U.S. for 2024. The publication worked with Statista to identify more than 400 companies worldwide to honor among the best digital health companies of the year. Companies were evaluated by financial performance, web and app traffic data and the impact of their product or service. [Click here for] the 24 health records companies Newsweek honored as part of the inaugural World's Best Digital Health Companies 2024 list. 

Telehealth is far from dead, says Providence’s Virtual Care ChiefMedCity News; by Katie Adams; 5/15/24This year has been a messy one for virtual care companies, but that doesn’t mean that telehealth is dead, according to Eve Cunningham, Providence’s chief of virtual care and digital health. In her view, virtual care can definitely still be an important part of the care delivery model — but only if it is embedded into the greater healthcare delivery ecosystem. This year hasn’t been a great one for virtual care companies. Optum shuttered its virtual care unit in April, Walmart closed its virtual care offering (as well as its entire healthcare unit) in May, and two of the country’s largest telehealth providers - Teladoc Health and Amwell - have both enacted major rounds of layoffs this year. But this doesn’t mean telehealth is dead, said Eve Cunningham, chief of virtual care and digital health at Providence, during a Tuesday interview at the Reuters Digital Health conference in San Diego.

The human side of AI: Insights on balancing automation and empathy Innovation & Tech Today; by Enrico Palmerino; 5/20/24 ... As AI automates more tasks with clinical precision, empathy is a critical human element we cannot overlook. That intangible ability to understand and share the feelings of another isn’t just a soft skill — it’s an essential catalyst for trust, loyalty, and genuine connection. Consider the healthcare industry, where empathy is (quite literally) often a matter of life and death. Can an AI-powered diagnostic system truly grasp a patient’s fear and vulnerability when facing a serious illness? ... Finding the delicate balance between leveraging AI automation and preserving human empathy is the new challenge before us. It’s a duality that will shape how businesses operate and how we interact with technology. ... Let the machines optimize processes while we optimize the ability to connect and inspire. In this harmonious future, AI is a tool that elevates us — not replaces us.Editor's Note: Is AI a hot topic among your leaders and interdisciplinary clinicians? Often, "empathy" and "communication" are cited as key cautions and conflicts. 

Cybersecurity execs share healthcare's biggest vulnerabilitiesModern Healthcare; by Brock E.W. Turner; 5/20/24A recent string of massive healthcare cybersecurity breaches has put data security leaders on edge. Recent incidents have shined a light on some of the most significant vulnerabilities at health systems. Here are four of the biggest, according to experts.

Amazon seeks nonprofit healthcare, EHR expertise Becker's Helath IT; by Laura Dyrda; 5/13/24 Amazon is looking to hire leaders with experience in nonprofit healthcare and EHRs, according to recent job postings on the tech giant's website. Amazon Web Services has a listing for "Senior Solutions Architect, Healthcare, Nonprofit Health, Nonprofit Healthcare" seeking an individual with a passion for helping nonprofit healthcare providers implement cloud computing solutions. ... [Amazon] is also hiring for an account executive focused on nonprofit healthcare and global nonprofit healthcare. The company is searching for a "proven business executive in the NP healthcare sector to lead and continue to expand the business with some of our most important healthcare customers and develop new customers across a targeted greenfield market."

6 ways to cut EHR burdens for physicians AMA - American Medical Association; by Sara Berg, MS; 5/7/24 When Jane F. Fogg, MD, MPH, first became a doctor, patient charts were on paper. She looked forward to the rise of the EHR, believing electronic charting could help modernize the care she provided while also empowering herself and her patients. Funny how things turn out. “EHRs are a source of burnout—we have lots and lots of great evidence that has helped us understand the low usability and the high work burden that it adds to physicians,” Dr. Fogg, senior physician adviser at the AMA. ... Here are just a few ways that health systems and organizations can improve EHR workflows to reduce physician burden.

Best Buy lands new health system partnerBecker's Health IT; by Giles Bruce; 5/10/24The tech retailer said it joined forces with Bethlehem, Pa.-based St. Luke's University Health Network in the first quarter. The health system will use Best Buy's Current Health remote monitoring platform to treat post-discharge congestive heart failure patients. "We talk a lot about our big goal to enable care at home for everyone, and we're intentional about our role as the enabler," Best Buy Health said in a May 9 statement. "Partnering with providers, health plans and biopharma organizations is at the core of our strategy." Best Buy has been leaning into healthcare in recent years, acquiring Current Health in 2021 for $400 million and sending Geek Squad members into patients' homes to set up hospital-at-home technology.

Can virtual reality help ease the end of life? MDLinx; Originally published on Université de Montréal News; 5/10/24 A sunny beach under an azure sky in Mexico, a bustling market in Reykjavik, a sparkling lake in Quebec’s Laurentians, a string quartet playing Bach… What if we could offer individuals in palliative care a whole range of peaceful, familiar or exhilarating experiences that they could enjoy from the comfort of their chair? What if such experiences could not only allow them to travel, discover, explore and relax, but also decrease their anxiety and physical pain? Neuropsychologist Jhon Alexander Moreno, a professor in Université de Montréal’s Department of Psychology and a researcher at the Montreal University Institute of Geriatrics Research Centre, decided to take up the challenge.

AI governance and cybersecurity certifications: Are they worth it? CSO; by Maria Korolov; 5/6/24The International Association of Privacy Professionals (IAPP), SANS Institute, and other organizations are releasing new AI certifications in the areas of governance and cybersecurity or adding new AI modules to existing programs. These may help professionals find employment, but with the area being relatively new, experts warn certifications could be out of date almost immediately. ... On the other hand, the new AI governance and cybersecurity certifications cover the basics needed to get up to speed, create a foundation layer on which people can build later, create a common language for practitioners to use, and will typically include ongoing training requirements to help people stay current. Here, in alphabetical order by organization are all the AI governance training and certificates known at the time of publishing. ...

ONC chief: EHRs are central to AI’s role in healthcare Modern Healthcare; by Brock E.W. Turner; 5/2/24 Even as the Office of the National Coordinator for Health Information Technology celebrates its 20th birthday, the agency has little time these days to stop and smell the roses. ... [This article discusses the following questions.]

CIOs' top 15 priorities over next 3 years Becker's Health IT; by Giles Bruce; 5/1/24 CIOs' top priority over the next one to three years will be driving business innovation, according to a recent CIO survey. That differs from their current No. 1 focus, which is cybersecurity, per an April CIO story. Here are the activities CIOs plan to spend more time on in the next one to three years, according to the 2024 survey of 1,126 IT leaders: ... [click on the title's link for the list].