Literature Review

10 notable ERP implementation failures and why they failed TechTarget; by George Lawton; 6/4/25 There are a lot of ways ERP systems can fail. Many businesses rush into rolling out new functions without careful consideration of details -- or knowing the common reasons for ERP implementation failure. ... John Belden, chief of strategy and research at Boston-based UpperEdge, an IT negotiations consultancy, commonly sees three key characteristics of these projects that often contribute to ERP implementation failure:

The persons behind our patients - Individualized assessment tools for personalized careJAMA Internal Medicine; by Ruchi Bhatia; 6/2/25In clinical medicine, we rely heavily on bulleted templates to conduct and document care. These templates help capture the complexity of the medical problems we treat... However, the checklists we use often fail to provide a holistic narrative of the patient’s story... Reviewing the details of these checklists during the visit may aid decision-making but limits face-to-face interactions and can distract from understanding the unique person in the patient... Relying exclusively on checklists can unintentionally prevent patients from sharing their personhood and will not elicit complex concerns, such as fears of getting older, dying, or being written off.Publisher's note: Several recent stories we've covered extol the benefits of AI in healthcare; this story articulates some of the risks.

AI job disruption could lead to 20% unemployment in 5 years Becker's Health IT; by Naomi Diaz; 5/30/25 AI startup Anthropic is sounding the alarm on AI’s potential to reshape the workforce — and not in a good way, CNN reported May 29. Dario Amodei, CEO of Anthropic, told CNN in an interview that AI is on track to disrupt the white-collar labor force at an unprecedented pace. He warned that U.S. unemployment could rise to 20% within one to five years. Entry-level, white-collar roles could be hit hardest, with up to half potentially eliminated as AI grows more capable, Mr. Amodei told Axios.

AI readiness isn’t a new challenge — it’s a familiar oneBecker's Health IT; by Polly Parrent; 5/28/25As AI sweeps across healthcare headlines, it’s tempting to view it as a brand-new frontier, something fundamentally different from previous health IT efforts. But in reality, AI is not a departure from the digital transformation journey we’ve already been on; it’s a continuation. A recent survey from Nordic and Modern Healthcare on AI readiness in healthcare brings this full circle: the same foundational elements that enabled the introduction of electronic health records (EHRs) — infrastructure, governance, data, and workforce training — are the same critical elements for successful AI adoption.

ACC issues new tool to provide guidance on using Apple Watch for heart health monitoring American College of Cardiology; ACC News Story; 5/20/25 The ACC has issued a new "Leveraging Apple Watch for Cardiovascular Care" tool, designed to provide guidance for clinicians and patients using health data collected while wearing an Apple Watch to effectively track and manage cardiovascular health. Through the tool, clinicians can establish best practices for incorporating Apple Watch data relevant to a patient's care plan, create an implementation plan for collecting and responding to data, and develop processes for working with patients to ensure they are using the watch correctly and seeking care where appropriate. The tool also advises when an Apple Watch should not be used, including clinically indicated rhythm monitoring where immediate alerts to a clinician are needed. 

What is it like to die? University of Minnesota’s VR experience offers some answers. The Minnesota Star Tribune; by Richard Chin; 5/2/25 Our reporter returned from the Embodied Labs experience with some thoughts on what he’d like his last hours to look like. When the University of Minnesota offered to let me experience what it’s like to die, naturally I said yes. Aren’t we all morbidly curious about the undiscovered country, as Hamlet put it, from which no traveler returns? Except this time, happily, I would get to return because it would be a virtual death, an experience in a VR studio that’s part of the university’s Health Sciences Library system.

HHS wants input on how to improve digital health tech for Medicare patients Fierce Healthcare; by Heather Landi; 5/14/25 The Department of Health and Human Services (HHS) wants feedback on how it can develop better digital health tools for Medicare beneficiaries and drive adoption. The Centers for Medicare & Medicaid Services (CMS), in partnership with HHS' health IT arm, now called the Assistant Secretary for Technology Policy/Office of the National Coordinator for Health Information Technology (ASTP/ONC), is seeking public input on how best to "advance a seamless, secure, and patient-centered digital health infrastructure."

TCN Video/Podcast: A Whole New Mind with Daniel H. PinkTeleios Collaborative Network (TCN); by Chris Comeaux with Daniel H. Pink; 5/14/25What makes us uniquely human in an age of artificial intelligence? Daniel H. Pink, the bestselling author of A Whole New Mind, offers a compelling framework for thriving in a world where machines increasingly perform tasks once thought exclusively human. In this episode,  Pink, the world-renowned author of seven bestselling nonfiction books, discusses his interdisciplinary approach to understanding human motivation and the evolving work landscape in the AI age. Pink emphasizes the importance of empathy, creativity, and the need for individuals to augment machine intelligence rather than compete with it.  He also explores the role of technology in healthcare, particularly in Hospice Care, and the significance of human connection and listening in providing care.

University of Minnesota uses VR to study Alzheimer's, death Government Technology (GT) - Center for Digital Education; by Richard Chin; 5/2/25 At the University of Minnesota, medical school students have been using a virtual reality experience to understand the perspective of a woman dealing with the advanced stages of Alzheimer’s. ... When the University of Minnesota offered to let me experience what it’s like to die, naturally I said yes. Aren’t we all morbidly curious about the undiscovered country, as Hamlet put it, from which no traveler returns? Except this time, happily, I would get to return because it would be a virtual death, an experience in a VR studio that’s part of the university’s Health Sciences Library system. The dying experience is part of a series of VR simulations developed by a nine-year-old California-based company called Embodied Labs. They’ve created immersive, first-person experiences of what it’s like to have dementia, Alzheimer’s or Parkinson disease, vision or hearing loss, to be socially isolated or to experience aging as a LGBTQ person. And what it’s like to die.

Calibrating AI reliance—A physician’s superhuman dilemmaJAMA Health Forum; Shefali V. Patil, PhD; Christopher G. Myers, PhD; Yemeng Lu-Myers, MD, MPH; 3/25Assistive artificial intelligence (AI) technologies hold significant promise for transforming health care by aiding physicians in diagnosing, managing, and treating patients. Leveraging AI’s superior diagnostic accuracy in certain specialties, these assistive AI systems aim to reduce medical errors, while also promising to address physician fatigue by alleviating cognitive load and time pressures. Because human operators are perceived as having control over the technology’s use, responsibility unduly shifts to the human operator, even when clear evidence shows that the AI system produces erroneous outputs. Consequently, although scholars have proposed recommendations for shaping AI regulations, the reality is that in the absence of clear policies or established legal standards, future liability will largely hinge on societal perceptions of blameworthiness. This regulatory gap imposes an immense, almost superhuman, burden on physicians: they are expected to rely on AI to minimize medical errors, yet bear responsibility for determining when to override or defer to these systems.

Why ScionHealth isn’t creating a new role for AIBecker's Health IT; by Naomi Diaz; 4/21/25 At Louisville, Ky.-based ScionHealth, CIO and Senior Vice President Robecca Quammen told Becker’s that AI governance is being treated as an extension of the CIO role, rather than a justification for creating a new executive position. Robecca Quammen: 

Using technology to improve matching drug details in hospice care Patient Safety & Quality Healthcare (PSQH); by Matt Phillion; 4/17/25 For Wise Hospice Options, prescribers had been spending an average of 15 seconds matching each flagged drug and 20 seconds per drug entering missing sig, or label, details. Recently, they incorporated clinical-grade AI from DrFirst into automating this process, enabling those same providers to spend two to three seconds per drug, with fewer medications flagged for manual review by pill icons. ... The AI implementation allowed Wise to standardize data from different systems into a workflow that allows clinicians to see complete information before ordering prescriptions, helping avoid delays and reduce errors. Clinicians continue to review medication information for accuracy and adjust based on discussions with the patient but require fewer clicks and keystrokes so they can make faster, more informed decisions. ... Why the impact on hospice is key: The first thing to consider, Faubion explains, is that when it comes to hospice patients, they are going to be on a lot of medications. ...

AI in procurement: How different industries are harnessing its power Spend Matters; by Spend Matters Team; 4/15/25 ... Across industries, AI is capable of reshaping procurement, making it smarter, more predictive and highly efficient. In this article we will highlight some of the key changes AI has made to procurement strategies in the following industries: manufacturing and industrials, life sciences and healthcare, and the public sector.