Literature Review

A paradigm shift for healthtech CEOs: Increasing patient satisfaction and retention Forbes; by Eric Giesecke; 6/24/24In our hyperconnected world, seamless communication is the norm. From the latest news to customer service chats, consumers expect streamlined interactions. However, the healthcare and healthtech industries have lagged in adopting consumer-friendly practices. ... A patient’s experience is extremely important for healthcare organizations to thrive. It’s important to remember that in the digital age, competitors are not just other healthcare companies. ... So how can we customize experiences better than ever before? One important step is taking the time to understand your organization's current technology. ...

Rendever and Lenovo collaborate to bring virtual reality experiences to Carolina Caring seniors Fox 8, Boston, MA; by Rendever; 6/19/24 Rendever, the Boston-based company pioneering the future of aging through virtual reality (VR), announces the deployment of its virtual reality platform with Lenovo to Carolina Caring patients. The rollout allows clinicians and caregivers to bring expansive, once-in-a-lifetime VR experiences to older patients whose worlds have become limited. Over the last year, Rendever and Lenovo combined their products into a joint solution that senior living providers can easily adopt to improve the quality of life for older adults through positive shared experiences. Rendever’s award-winning virtual reality solution delivered on Lenovo’s ThinkReality VRX headset provides an all-in-one standalone solution that meets the evolving needs of enterprises with modern virtual reality with six degrees of freedom, full color, and high-resolution experiences. Rendever is deployed in over 700 communities nationwide and looks to further expand with the addition of Carolina Caring in collaboration with Lenovo. 

Better manage privacy concerns related to AI in healthcare Fior Reports; by Becca Roberts; 6/17/24 Artificial intelligence technologies offer tremendous potential in healthcare, but it is critical for organizations to carefully consider the complex privacy concerns associated with different types of AI products and deployments, says Karen Habercoss, privacy officer at UChicago Medicine. “It’s critical to really understand what the use cases are and how we can minimize the amount of data we share to protect our patients, their privacy and their data,” she said. “I'm very much in favor of AI. I think it will bring about a fundamental change in the way we care for patients clinically in healthcare. Those are the very positive things that will come out of it. But with that comes a great responsibility to protect our patients from things they may not understand,” she said. 

Hope in oncology: Where art and science collide Medscape; by Sharon Worcester, MA; 6/12/24 Carlos, a 21-year-old, laid in a hospital bed, barely clinging to life. Following a stem cell transplant for leukemia, Carlos had developed a life-threatening case of graft-vs-host disease. But Carlos' mother had faith. "I have hope things will get better," she said, via interpreter, to Richard Leiter, MD, a palliative care doctor in training at that time. "I hope they will," Leiter told her. "I should have stopped there," said Leiter, recounting an early-career lesson on hope during the ASCO Voices session at the American Society of Clinical Oncology (ASCO) 2024 annual meeting. "But in my eagerness to show my attending and myself that I could handle this conversation, I kept going, mistakenly." ... Carlos' mother looked Leiter in the eye. "You want him to die," she said. ...Editor's Note: Click on the title's link to continue reading this insightful reflection and discussion about the importance of "hope." Engage your oncology/palliative/hospice chaplains (hopefully CPE trained and Board Certified) with your medical team members to explore this core belief in "hope." Alert: AI referrals for palliative and hospice care are increasing exponentially. Clinicians must be sensitive to the human dimensions and dynamics of "hope" (which shift and change), and not be driven just by technological data.

Prisma uses VR tech to bring outdoors to hospice patients UpstateToday.com, Seneca, SC; by Andrea Kelley; 6/8/24 Years ago, Lisa Dwiggins headed out West to visit her father, Bobby Finch. They hopped on his motorcycle — a Harley Davidson — and wound through the canyons, taking in the view. Thanks to a new virtual reality program at Prisma Health Hospice of the Foothills, Dwiggins and Finch were able to visit those places again — together. ... “Those were areas Dad talked about over the years,” Dwiggins told The Journal. “He lived in Las Vegas for over 30 years, rode his Harley all through the canyons and up along the coast, and talked about the sunsets at Huntington Beach. It’s been 6 years since Dad has been back there, and he has been trying to get back to visit but his health prevented him to getting back. This program at least allowed him to reminisce the good times he had.” The experience was made even more special because with Tandem VR, Dwiggins could join Finch.

WorldView announces Referral AI, the most accurate referral classification platform to increase home health and hospice revenue Investors Observer; by PR Newswire; 6/10/24 WorldView , a leading provider of integrated healthcare technology to the top home health and hospice EHR/EMR platforms, today announced the upcoming launch of Referral AI, an enhancement to automate intake referrals using a custom AI/ML model built specific for the healthcare industry. ... Home health and hospice agencies receive many forms of electronic documents in their inbox, including referrals for new patient service. Referrals must be acted on quickly, but with documents being dozens of pages, they often sit unread or, worse, are missed or overlooked. Over time, the referral can become invalid, resulting in lost revenue for the agency and posing a risk of delayed service for patients.

Leading healthcare transformation: Strategic growth through generative AI Forbes; by Ashu Goel; 6/5/24 When ChatGPT was launched in November 2022, most of us experienced a “wow” moment. Its capabilities seemed magical. Generative AI (GenAI), led by ChatGPT, has taken the industry by storm, emerging as one of the most disruptive technologies of our era. Given the widespread discussion around GenAI, it's clear that its impact is profound and far-reaching. Yet, adopting generative AI has been a significant challenge for many organizations. Gartner's insight highlights this struggle, predicting that at least 30% of generative AI projects will be abandoned throughout the next year due to issues like poor data quality and unclear business value. This prediction alone paints a picture of the adoption hurdles. ... Editor's Note: This is not not a black and white right-wrong, good-bad conflict. Notice in numerous articles we post the valid concerns expressed by hospice and palliative clinical professionals. Practical, effective implementation must reconcile these differences.

More older adults becoming comfortable with using technology to help them age in placeMcKnight's Senior Living; by Kimberly Bonvissuto; 5/28/24Although fewer older adults say their homes are equipped to allow them to age in place in 2024 compared with 2023, more of them are getting comfortable with the idea of using assistive or health-related technologies to keep them living where they are, according to the results of a US News & World Report survey. ... The majority of survey participants (95%) agreed that aging in place was an important goal, up from 93% in 2023. The 2024 report took a deeper look at why older adults are — or are not — using assistive and health-related technologies, which technologies they use the most and their experiences with that technology.

Tech solutions for better patient care: How modern tools are transforming hospice management NerdBot; by Nerd Voices; 5/30/24 Hospice care, fundamentally centered on providing comfort and support to terminally ill patients, has traditionally been a deeply personal and human-centric field. However, as technology advances, it is clear that modern tools can significantly enhance the quality of care. Integrating technology into hospice revenue management allows caregivers to streamline operations, reduce errors, and focus more on delivering compassionate care.

Newsweek's 24 best digital health records companies in the US Becker's Health IT; by Laura Dyra; 5/24/24 Newsweek honored 24 health records companies among the top digital health companies in the U.S. for 2024. The publication worked with Statista to identify more than 400 companies worldwide to honor among the best digital health companies of the year. Companies were evaluated by financial performance, web and app traffic data and the impact of their product or service. [Click here for] the 24 health records companies Newsweek honored as part of the inaugural World's Best Digital Health Companies 2024 list. 

The human side of AI: Insights on balancing automation and empathy Innovation & Tech Today; by Enrico Palmerino; 5/20/24 ... As AI automates more tasks with clinical precision, empathy is a critical human element we cannot overlook. That intangible ability to understand and share the feelings of another isn’t just a soft skill — it’s an essential catalyst for trust, loyalty, and genuine connection. Consider the healthcare industry, where empathy is (quite literally) often a matter of life and death. Can an AI-powered diagnostic system truly grasp a patient’s fear and vulnerability when facing a serious illness? ... Finding the delicate balance between leveraging AI automation and preserving human empathy is the new challenge before us. It’s a duality that will shape how businesses operate and how we interact with technology. ... Let the machines optimize processes while we optimize the ability to connect and inspire. In this harmonious future, AI is a tool that elevates us — not replaces us.Editor's Note: Is AI a hot topic among your leaders and interdisciplinary clinicians? Often, "empathy" and "communication" are cited as key cautions and conflicts. 

Amazon seeks nonprofit healthcare, EHR expertise Becker's Helath IT; by Laura Dyrda; 5/13/24 Amazon is looking to hire leaders with experience in nonprofit healthcare and EHRs, according to recent job postings on the tech giant's website. Amazon Web Services has a listing for "Senior Solutions Architect, Healthcare, Nonprofit Health, Nonprofit Healthcare" seeking an individual with a passion for helping nonprofit healthcare providers implement cloud computing solutions. ... [Amazon] is also hiring for an account executive focused on nonprofit healthcare and global nonprofit healthcare. The company is searching for a "proven business executive in the NP healthcare sector to lead and continue to expand the business with some of our most important healthcare customers and develop new customers across a targeted greenfield market."

Upskilling and retraining for talent innovation in the AI ​​era Tech Trends Post; 5/13/24 According to a report from the IBM Institute for Business Value, more than 60% of executives say generative AI will disrupt the way their organizations design customer and employee experiences. Employees must change to meet these demands. Many are turning to AI upskilling – the act of providing the workforce with the skills and training to use AI to do their jobs. ... A 2024 Gallup poll found that about 25% of workers worry that their jobs could become obsolete due to AI. ... [This article outlines the following:]