Literature Review

10 top health system workplaces, per USA TodayBecker's Hospital Review; by Giles Bruce; 3/21/25Ten health systems were named top workplaces March 21 by USA Today and human resources technology company Energage. The Top Workplaces USA 2025 list was determined using Energage’s confidential employee engagement surveys and participating company benchmarks that take into account years of workplace culture research.Here are the health systems that ranked in the top 100 among organizations with 2,500-plus employees:

5 must-watch TED Talks that will make you a better leader right now Inc; by Peter Economy; 3/21/25Back in 1978, historian and leadership guru James MacGregor Burns said, “Leadership is one of the most observed and least understood phenomena on earth.” While that assessment of leadership may have once been true, I think it’s no longer the case. Today, leadership is a well-understood phenomenon. There are a variety of ways to take your leadership to the next level. Here are five extremely popular—and powerful—TED Talks that will help you do just that. [TED Talk videos are embedded in this article.]

Global Partners in Care, Elea Institute partner to improve palliative care access worldwide Hospice News; by Jim Parker; 3/21/25 Global Partners in Care (GPIC) and Elea Institute have formed a partnership designed to extend access to palliative care services worldwide. The two organizations are currently working to convene teams of experts to meet in Dublin, Ireland, later this year. These experts will design a tangible framework for addressing barriers to palliative care access globally, including increasing awareness, workforce development, identifying policy and research gaps and preparing future leaders, according to John Mastrojohn III, CEO and president of Global Partners in Care. 

Pharmacies of the future: 4 keys to reinventionForbes; by Jenn Vande Zande; 3/11/25... “To continue to meet growing patient needs, we must evolve how community pharmacy works and, most importantly, how we support our pharmacy teams to create a sustainable future for community pharmacy,” Prem Shah, president of pharmacy and consumer wellness at CVS Health, said, referring to findings from the company’s Rx Report from January 2024. Based on those findings, CVS says there’s a “critical need for sustainable and scalable industry-wide change, such as operational improvements and digital innovations to better support pharmacy teams behind the counter.” Here are four focus areas for pharmacies to bring about that change:

Mass General Brigham begins 2nd round of layoffs Becker's Hospital CFO Report; by Alan Condon; 3/10/25 The second of two rounds of layoffs at Mass General Brigham began March 10, with about 1,500 employees reportedly affected by the overall workforce reductions, according to The Boston Globe. The layoffs, the largest in the Somerville, Mass.-based health system's history, were announced in early February. The workforce cuts stem from "the same unrelenting pressures affecting many healthcare systems across the country," as the system faces a projected budget gap of $250 million within two years, a spokesperson told Becker's. Mass General Brigham, the largest health system in the state, said the layoffs primarily affect nonclinical and nonpatient-facing roles to "enhance efficiency, reduce costs and maximize support for front-line clinicians." 

UnitedHealth Group's year of DOJ probes, layoffs and backlash Modern Healthcare; by Lauren Berryman; 2/24/25 UnitedHealth Group has faced an unprecedented past year, navigating events that have tested its finances, operations and reputation. Here is a timeline of key events during the company’s past 12 months. [Click here and scroll down to the timeline with links to Modern Healthcare's articles through the year.]

Keeping cool when debate turns hot: Inaugural global Ethics Center conference features scholarship, presentations on fostering civil, productive dialogue The Harvard Gazette; by Christy DeSmith; 2/24/25 Americans today are wrestling with how to turn down the heat when discussing politically and morally charged topics. Students, professors, and education professionals from around the globe assembled at Harvard this month to chart their way to more productive discussions — and better relations. The inaugural Challenging Barriers to Civil Discourse conference, hosted by the Edmond and Lily Safra Center for Ethics, featured scholarship on fostering open, honest exchanges across deep divides. ... [Dr. Julia] Kolak told of mediating clashes that arose ... when the family of a critically ill patient ... resisted end-of-life care. She works to unearth the principles guiding all parties, without elevating those with medical expertise. “When we treat others as capable of dialogue,” she offered, “it really changes the affective grip of conflict. ... [Jeffrey Dunn] raised the critical question: “What is the long-term goal of this work?” ...

'Fast and furious' AI sparks health system refocus Becker's Health IT; by Laura Dyrda; 2/19/25Health systems are beginning to hire chiefs of artificial intelligence and other AI leaders to bring new expertise into the system with the goal of becoming a more sophisticated, data-driven organization. Lisa Stump, executive vice president, chief digital information officer and vice dean of information technology at Mount Sinai Health System and Icahn School of Medicine at Mount Sinai in New York City, participated in the search and hiring process for Girish Nadkarni, MD, Mount Sinai's first chair of artificial intelligence and human health to create a formal department at the Icahn School of Medicine dedicated to AI. She now partners with him and the system's chief clinical officer – calling themselves the "digital and technology partners" group – to structure a center of excellence around AI and digital health, focusing on the patient and consumer experience.

Humana posts $693M loss in Q4 Becker's Payer Issues; by Jakob Emerson; 2/11/25 Humana lost $693 million in the fourth quarter of 2024, according to the company's year-end earnings report published Feb. 11. The results reflect increased benefits expenses, particularly in Medicare Advantage and state-based contracts. Despite the challenges, the company projected earnings per share of $15.88 for 2025, with an adjusted EPS of approximately $16.25. Total revenues in the fourth quarter were $29.2 billion, up 10.4% year over year. In 2024, total revenues were $117.8 billion, up 10.7%. Humana posted a net loss of $693 million in the fourth quarter, compared to a $541 million net loss the year prior. In 2024, the company's net income totaled nearly $1.2 billion, down 52%.

Too much, too fast: Constant change creating corporate burnout Global Finance; by Bill HInchberger; 2/4/25 Change fatigue can strain employees and organizations, and it is getting worse. To reduce the harm, companies are turning to more thoughtful, gradual strategies. ... Hardly a fad pushed by human resources, the phenomenon known as “change fatigue” can affect the bottom line through workforce churn, reduced ability of workers to adapt to further change, and lower productivity. ... Whether adopting new technologies or reacting to external change, many if not most companies appear to be in a constant state of flux. Over 75% of corporations revamp their business model every two to five years, according to a study by WalkMe, a San Franciso-based software-as-a-service firm... Major initiatives tend to favor faster speed and larger scope. Yet there are signs that more gradual solutions might be more effective and less traumatic.

Tracking layoffs, closures in healthcare nationwide Modern Healthcare; 1/24/25 Modern Healthcare is tracking closures and layoffs from health systems, digital health companies, insurers and other related businesses nationwide to better understand how labor costs and concerns are impacting the industry in rural communities and cities alike. Check back regularly for updates. [Topics in the post include:]

Internal communication examples: Top strategies for 2025 lumapps; by Jade Burens; 1/13/25 In the dynamic world of business, the significance of effective internal communication cannot be overstated. The shift towards remote and hybrid work models has underscored the necessity for robust, captivating internal communication strategies. This goes beyond merely sharing information; it's about nurturing a culture where employees feel valued, listened to, and acknowledged. Organizations that excel in internal communications witness improved employee engagement, productivity, and satisfaction. ...

The Jimmy Carter White House Connection to Hospice & Palliative Care TodayCohen-Fyfe Communications; by Mark Cohen; 1/3/25Jimmy Carter’s impact on the hospice movement goes further than his very public decision to be admitted to hospice in February 2023 ... and even further than his administration’s decision in 1980 to launch the Hospice Demonstration Project that directly led to congressional passage of the Medicare Hospice Benefit, with strong bipartisan support, in 1981 during the first year of the Reagan Administration. How much further? You might not be reading this daily newsletter if were not for the Carter White House. If you were a fan of Hospice News Today, which I published from 2012 to 2023, and/or if you’re a fan of Hospice & Palliative Care Today, then you should know that Jimmy Carter(and his long-time senior aides Jody Powell and Hamilton Jordan) deserve some of the credit for these two unique daily environmental scans that have served the hospice movement now for more than a dozen years. ... [Fascinating story and with this spoiler alert:] So, Inauguration Day in 1977 found me walking into the Old Executive Ofice Building as the youngest person on the 369-person staf of The Office of the President. My job? One of six stafers who produced the daily News Summary for the President and nearly 200 senior oficials throughout the White House and the Cabinet and executive agencies. [Click on the title's link to read more.]Editor's note: As President Carter's body is taken to the Capitol today, we celebrate the simple moments that can change the course of another's life. Did you read Jimmy Carter's questions to the young Mark Cohen? At Hospice & Palliative Care Today, we are grateful for Mark's journey and long-lasting impact. What interest are you taking in the lives of those who serve in your organization? May we pause. Learn. And live.