Promoting the resilience of health care information systems—The day hospitals stood still

Promoting the resilience of health care information systems—The day hospitals stood still
JAMA Health Forum; Daniel B. Kramer, MD, MPH; Kevin Fu, PhD; 11/24
On Friday, July 19, 2024, health care workers woke to emails declaring systemwide information technology (IT) emergencies. Because Crowdstrike had access to the most sensitive core parts of the Windows operating system, the automated process caused an immediate global outage of computer systems using the Crowdstrike Falcon product, which is embedded in many computer systems at health care organizations. Rather than accept this event as inherent to a complex, digitized, and wired health care ecosystem, we urge the US Congress, health care regulators, and the public to insist on proactive preventive methods to avoid future IT catastrophic events rather than simply waiting for the next disruptive crisis requiring an emergent response.