Mythbusting some misconceptions about operational improvement technology

Mythbusting some misconceptions about operational improvement technology 
HIMSS; by Bill Siwicki; 7/10/24 
Revenue cycle management is a great place for operational improvement technologies. These technologies can leverage process and task mining to give leaders a bird's-eye view of their teams' workflows. But according to 20-year healthcare veteran Todd Doze, CEO of Janus Health, a revenue cycle management technology company, there are three common myths associated with operational improvement technologies:

1. Operational improvement systems replace human touch – even though they're designed to help humans make better decisions.
2. Operational improvement technologies lack the granularity needed to make decisions – even though they provide a granular view at the workflow level that the human eye cannot comprehend.
3. Operational improvement systems require time a team does not have – even though many organizations find these technologies help reallocate staff in a low-risk, high-reward way that enables team members to work at the top of their license.

Healthcare IT News sat down with tech CEO Doze for a deep dive into these myths he describes and the realities, according to him and his experience with the technologies, that he would like more people to comprehend.