Determining the ROI of Change
08/28/24 at 02:00 AM
Determining the ROI of Change
Retail Touch Points; by Allison Torpey; 8/27/24
... [While] most leaders readily accept that they need to spend money on things like system configurations, vendor contracts and project managers to oversee product rollouts, they’re often hesitant to invest in the change management resources required to accelerate transformation and ensure adoption. And when belts are tightened, change management is often the first thing to go. In many cases, that’s due to a lack of awareness of the return on investment (ROI) of change management and how to measure it. ... Here's how to get started.
- Align Around a Shared Vision and Goals ...
- Set Metrics at the Beginning of the Project ...
- Use Qualitative as Well as Quantitative Metrics ...
- Measure Over Time ...
- Be Ready (and Willing) to Pivot ...