Telehealth use by home health agencies before, during, and after COVID-19

Telehealth use by home health agencies before, during, and after COVID-19 
National Institutes of Health, published by Wiley Online Library; by Dana B. Mukamel, Debra Saliba, Heather Ladd, Melissa A. Clark, Michelle L. Rogers, Cheryl Meyer Nelson, Marisa L. Roczen, Dara H. Sorkin, Jacqueline S. Zinn, Peter Huckfeldt; 5/22/25

• This is the first national, large scale study of telehealth use by home health agencies examining both adoption and discontinuation of the technology, and the reasons for these actions.
• This is the only study to address this issue prior to, during, and post COVID-19.
• Only 23% of agencies used telehealth before COVID-19; adoption peaked at 65%, but 14% of HHAs discontinued telehealth by 2024 due to lack of reimbursement or inappropriateness for patients.

Research reported in this publication was supported by the National Institute on Aging of the National Institutes of Health under Award Number R01AG078840. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.