When patients arrive with answers

When patients arrive with answers
JAMA Network; by Kumara Raja Sundar; 7/24/25
Patients arriving with researched information is not new. They have long brought newspaper clippings, internet search results, or notes from conversations with family. Potential solutions passed along in WhatsApp threads have at times been an integral part of my clinical conversations. Information seeking outside the health care setting has always been part of the landscape of care. But something about this moment feels different. Generative artificial intelligence (AI), with tools like ChatGPT, offers information in ways that feel uniquely conversational and tailored. Their tone invites dialogue. Their confidence implies competence. Increasingly, patients are bringing AI-generated insights into my clinic and are sometimes confident enough to challenge my assessment and plan. I heard these tools were helpful, but I understood their appeal only after using them myself. Recent studies have bolstered this claim: large language models (LLMs) show surprising strength in reasoning and relational tone. After seeing it firsthand, my reaction was simple: “Man, I get why my patients like it.”