[Germany] Yes, we (still) can! A qualitative study on the dynamic process of team resilience

[Germany] Yes, we (still) can! A qualitative study on the dynamic process of team resilience
Journal of Management; by Silja Hartmann, Matthias Weiss, Martin Hoegl; 7/25
Research on psychological resilience in the workplace is on the rise, aiming to better understand how to successfully manage adverse events. To address this research gap, we conducted a qualitative study with a palliative care team that experienced work-related adverse events. This model specifies the experience of adverse events as loss events and illustrates how teams can counteract these losses and enact team resilience through the relational process of caring. Caring in teams can be enacted through four dimensions, which we refer to as understanding, being with, doing for, and enabling. By enacting these caring dimensions, teams can heal social safety and collective action capabilities and can moreover build valuable resources, which may buffer resource loss and fuel resource growth in subsequent team resilience episodes.