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All posts tagged with “Hospice Provider News | Operations News | Challenges.”



Hospice Insights Podcast - Controlling the narrative: A new tactic for auditors and ALJs

02/25/25 at 03:00 AM

Hospice Insights Podcast - Controlling the narrative: A new tactic for auditors and ALJs JD Supra; by Bryan Nowicki and Meg Pekarske; 2/19/25 Hospices that have gone through audits are familiar with certain recurring reasons why auditors deny claims. Two common reasons are the lack of support for a six-month prognosis and the insufficiency of the physician narrative. In this episode, Husch Blackwell’s Meg Pekarske and Bryan Nowicki discuss a new twist on these kinds of denials, and how hospices can strengthen their documentation to try to avoid them.

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Study shows end-of-life cancer care lacking for Medicare patients

02/25/25 at 03:00 AM

Study shows end-of-life cancer care lacking for Medicare patients Vanderbilt University Medical Center (VUMC) News; by Tom Wilemon; 2/21/25 The study involved patients of diverse ethnic backgrounds age 66 or older who died from breast, prostate, pancreatic or lung cancers. Many Medicare patients with advanced cancer receive potentially aggressive treatment at the expense of supportive care, according to a study that analyzed Medicare records. The study, published Feb. 21 in JAMA Health Forum, examined the quality of end-of-life care among 33,744 Medicare decedents. ... Overall, claims records showed that 45% of the patients experienced potentially aggressive care (such as multiple acute care visits within days of death), while there was a low receipt of supportive care, such as palliative, hospice and advanced care planning in the last six months of life. While hospice care spiked to more than 70% during the month that death occurred, over 16% of patients spent less than 3 days in hospices. Moreover, receipt of advanced care planning and palliative care remained below 25%. Editor's note: Click here for the research article, "Contemporary Patterns of End-of-Life Care Among Medicare Beneficiaries With Advanced Cancer." Though this research was published just this past Friday February 21, 2025, multiple newsletters are posting it, highlighting different elements. 

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Who cares for the caregivers? The push for laws to protect nurses’ mental health

02/24/25 at 03:30 AM

Who cares for the caregivers? The push for laws to protect nurses’ mental health Medscape; by Jodi Helmer; 2/5/25 ... More than 67% of nurses reported feeling depressed or anxious, and two thirds said they were not receiving mental health support. Nurses cite lack of time and financial resources among the reasons for not seeking treatment, but fears about losing their jobs and the impact on their nursing licenses were also top issues. ... Registered nurses (RN) and advanced practice RN (APRNs) can be required to answer invasive questions about their mental health as part of their state licensure and advanced credentialing applications. The questions can be stigmatizing and could require nurses to submit letters from their healthcare providers addressing their mental health status. ... There is a movement to urge licensing and credentialing organizations to remove invasive and stigmatizing mental health questions from their applications. The National Council of State Boards of Nursing is working on national recommendations ...

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[Cyberattack:] Ascension recoups $1B in advance payments

02/24/25 at 03:00 AM

Ascension recoups $1B in advance payments Becker's Hospital CFO Report; by Alan Condon; 2/19/25 St. Louis-based Ascension has recouped about $1 billion in advance payments from Medicare and certain commercial payers related to disruptions from the May ransomware attack that affected the health system as well as the February 2024 Change Healthcare cyberattack. "The advance payments helped to mitigate the unfavorable cash flow impacts associated with the aforementioned cyber incidents as revenue cycle processes continue to ramp towards recovery," the health system said in financial documents published Feb. 17. "In accordance with the terms and conditions of the programs, recoupments began in FY24 with all payments being fully recouped at Dec. 31, 2024." 

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Hospices traverse the ‘new twists’ in increasingly complex auditing processes

02/24/25 at 03:00 AM

Hospices traverse the ‘new twists’ in increasingly complex auditing processes Hospice News; by Holly Vossel; 2/20/25 Auditors are raising new questions around two common issues in hospices’ Medicare claims — documentation supporting patient eligibility and the physician narrative. Program integrity issues and quality concerns have raised the bar of regulatory oversight in recent years, with auditing activity ramping up as more providers undergo multiple audits simultaneously each year. ... Claim denials most frequently occur due to insufficiently documented evidence that demonstrates a patient’s eligibility within the physician narrative explanation, Nowicki stated. Auditors have increasingly required more details to support a patient’s six month terminal illness prognosis, potentially stretching the boundaries of hospice requirements stipulated by the U.S. Centers for Medicare & Medicaid Services (CMS), he indicated. [Click on the title's link to continue reading.]

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Over a quarter of adolescents, young adults with cancer who want to die at home do not

02/21/25 at 03:00 AM

Over a quarter of adolescents, young adults with cancer who want to die at home do not Healio; by Jennifer Byrne; 2/20/25 More than one-fourth of adolescents and young adults with cancer who wished to die at home did not attain this goal, according to research published in JAMA Network Open. Researchers conducted a retrospective cohort study that included adolescents and young adults (AYA; age range, 12 to 19 years) with cancer who died between 2003 and 2019. The cohort included patients treated at Dana-Farber Cancer Institute, Kaiser Permanente Northern California or Kaiser Permanente Southern California. ... Healio spoke with Odejide about the rationale for the study, the importance of the findings, and strategies oncologists can employ to ensure more goal-concordant end-of-life care for AYA patients with advanced cancers. [Click here for Helio's discussion with the lead researcher, Oreofe O. Odejide, MD, MPH, associate professor of medicine at Dana-Farber Cancer Institute.]  Editor's note: Examine this JAMA article, which we posted in our Saturday Research issue, 1/18/25: "Preferred and actual location of death in adolescents and young adults with cancer."

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New tech, new problems: Why application development needs a big-picture view

02/21/25 at 03:00 AM

New tech, new problems: Why application development needs a big-picture view Software Development Times (SD Times); by Sharul Sangl; 2/19/25... [Many] organizations have approached [technology] innovation without a comprehensive strategy or holistic view of their applications, simply focusing on adding the latest features or trendy tools. As a result, they are facing challenges related to application performance, scalability, efficiency, and security. To ensure the success of application innovation, enterprises must maintain a big-picture view of their applications.  ... When approached strategically, organizations are in a prime position to capitalize on current technologies to truly innovate. ...

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New Day Healthcare acquires Christian Senior Care Services

02/21/25 at 03:00 AM

New Day Healthcare acquires Christian Senior Care Services  Hospice News; by Jim Parker; 2/20/25 New Day Healthcare has acquired the home-based care company Christian Senior Care Services in Houston for an undisclosed sum. The deal, New Day’s 13th to date, expands the company’s personal care services division into five additional counties in the Houston metro area. The operation will continue to operate under its current brand, and the entire staff will remain in place. ... The transaction adds personal care services to New Day’s hospice and home health operations in the Houston area, a key step in the provider’s efforts to build out a multi-faceted continuum of care. ... Similar to national demographic trends, a growing aging population is driving demand for hospice in Texas. Seniors 65 and older represent 13.8% of the Lone Star State’s overall population, according to the U.S. Census Bureau.

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Staffing shortages weighing on hospice executive’s minds in 2025

02/21/25 at 03:00 AM

Staffing shortages weighing on hospice executive’s minds in 2025 Hospice News; by Holly Vossel; 2/19/25 Hospice leaders have lost sleep over workforce pressures plaguing the industry for several years running, a trend that is not anticipated to abate anytime soon. Staffing challenges were cited as the leading concern among 35% of 112 hospice professionals who participated in this year’s Outlook Survey by Hospice News and Homecare Homebase. This represented an 18% decline compared to the 2023 survey results. ...

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ViVE 2025: Improving clinical workflows amid workforce shortages

02/20/25 at 03:00 AM

ViVE 2025: Improving clinical workflows amid workforce shortages HealthTech; by Teta Alim; 2/18/25 As the U.S. braces for a dearth of physicians and nurses, healthcare organizations are transforming processes to attract and retain talent. By 2034, experts have projected, there will be a shortage of between 17,800 to 48,000 primary care physicians. For full-time registered nurses, 2030 projections are even steeper. Healthcare organizations are well aware of these forecasts and have been testing and deploying solutions to improve employee satisfaction and retention and attract new talent. At ViVE 2025 in Nashville, Tenn., industry leaders discussed how improvements supported by artificial intelligence (AI) are offering promising results for streamlining workflows. [Click on the title's link to read this discussion.]

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[Netherlands, UK, Canada, Australia] The green ICU: how to interpret green? A multiple perspective approach

02/20/25 at 03:00 AM

The green ICU: how to interpret green? A multiple perspective approach Critical Care; by Elisabeth Smale, Heather Baid, Marko Balan, Forbes McGain, Scott McAlistar, Jan J. de Waele, Jan Carel Diehl, Erik van Raaij, Michel van Genderen, Dick Tibboel & Nicole Hunfeld; 2/18/25Mitigating environmental impacts is an urgent challenge supported by (scientific) intensive care societies worldwide. However, making green choices without compromising high-quality care for critically ill patients may be challenging. ... To put this challenge of achieving quality care standards with sustainable use of resources into perspective, the current paper pinpoints a three-step approach towards a green ICU by (I) measuring environmental sustainability, (II) outlining strategies to improve sustainability and (III) elaborating on how to communicate results to create a synergy of sustainability initiatives within ICUs. Editor's note: With its focus on care for critically ill patients, how might this three-step approach be applied to hospice GIP settings?

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Part payer, part provider: VNS Health embraces the future

02/20/25 at 03:00 AM

Part payer, part provider: VNS Health embraces the futureHome Health Care News; by Joyce Famakinwa; 2/18/25As one of the biggest home-based care organizations in New York, VNS Health is leaning into its size and capabilities. ... “Our real challenge is, how do we leverage the large number of programs and services we already offer to ensure a seamless journey through the most difficult times in a person’s life,” VNS Health CEO and President Dan Savitt told Home Health Care News. ... "Being both a payer and provider allows us an opportunity to work with people in our community throughout their health care journey." ... "We use analytics to identify home care patients with late stage conditions who can benefit from enrollment in our advanced illness management program. Then we use analytics to determine when it may be appropriate to consider moving this patient population into hospice care." 

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Tech resilience for healthcare providers: Inaction has a heavy toll

02/19/25 at 03:00 AM

Tech resilience for healthcare providers: Inaction has a heavy toll McKinsey & Company; by Brian Shimabukuro and Sriram Sekar with Angela Botner and Rut Patel; 2/18/25 Cyberattacks and tech outages at provider organizations have reached an all-time high. To stem the tide, providers need strong plans to prevent, detect, and recover from attacks and disruptions. The outages that result from these attacks can have severe, long-lasting effects on health systems and patients. Globally, healthcare provider organizations incur the highest cost for data breaches of any industry, averaging $9.8 million per incident ... Tech resilience encompasses capabilities to monitor, prevent, detect, and recover from disruptions. ... [Click on the title's link for detailed challenges and strategies.]

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20 high-performing healthcare website designs that get results

02/19/25 at 03:00 AM

20 high-performing healthcare website designs that get results Just Digital; by Just Digital Team; 2/17/25 As healthcare becomes more digital, a well-crafted healthcare website design is essential for serving patients, sharing information, and building trust. It’s often the first point of contact, making usability, clarity, and accessibility non-negotiable. ... The majority of visitors to healthcare websites are searching for information. As a result, these healthcare website designs must be appealing to the eye, user-friendly, and simple to navigate. Our team at Just Digital compiled a list of some of the best healthcare website design inspirations online. [Click on the title's link for website examples and descriptions of design elements "that get results."]

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[Updated] Trump administration suspends hospice Special Focus Program

02/18/25 at 03:00 AM

[Updated] Trump administration suspends hospice Special Focus Program Hospice News; by Jim Parker; 2/14/25 The Trump Administration has suspended implementation of the hospice Special Focus Program. Finalized in the 2024 home health payment rule, the program is designed to identify poor performing hospices, mandate quality improvement and in some cases impose additional penalties. However, stakeholders in the hospice space have contended that the agency’s methodology for selecting hospices for the program is deeply flawed. Notice of the suspension appeared [Friday, 2/14] on the U.S. Centers for Medicare & Medicaid Services (CMS) website.

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What's keeping CFOs up at night?

02/18/25 at 02:00 AM

What's keeping CFOs up at night? Becker's Hospital CFO Report; by Alan Condon; 2/14/25 As health system CFOs chart their course for 2025, they face an increasingly complex financial landscape marked by mounting labor costs, tightening margins, shifting payer dynamics and an evolving regulatory environment. ... [Several] CFOs recently joined the “Becker's CFO and Revenue Cycle Podcast” to discuss the trends they're watching most closely — and the strategies they're deploying to stay ahead. [Key items include the following: labor shortages (key theme); major investments in ambulatory care facilities; AI to support operations and service; physician partnerships; shift from fee for service to value-based care; clinical labor; malpractice litigation; growth of Medicare Advantage programs; staffing shortages; inflation; reimbursements; providing care to undersinsured patients; Medicaid supplemental funding programs; "disruptors' by private equity and "other nontraditional players"; uncertainty of federal and state regulation changes.]

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The number of family caregivers helping older US adults increased from 18 million to 24 million, 2011–22

02/17/25 at 03:00 AM

The number of family caregivers helping older US adults increased from 18 million to 24 million, 2011–22 Health Affairs; by Jennifer L. Wolff, Jennifer C. Cornman, and Vick A. Freedman; 2/25 The evolving composition and experiences of the family caregiver workforce have profound ramifications for public policy but are not well understood. Drawing on the linked National Health and Aging Trends Study and National Study of Caregiving, we found that the numbers of family caregivers providing help to older adults increased by nearly six million between 2011 and 2022, rising from 18.2 million to 24.1 million. ... For family caregivers as a whole, challenges persist, and for those assisting people with dementia, tailored surveillance and effective support programs are needed.

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BrightStar, Compassus, Empath harness clinical, data and product power

02/13/25 at 03:00 AM

BrightStar, Compassus, Empath harness clinical, data and product power Home Health Care News; by Joyce Famakinwa; 2/10/25 Clinical power, data power and product power offer three ways of examining some of the top priorities for home-based care companies in 2025. Compassus, BrightStar Care and Empath Health all have a range of initiatives and achievements that are relevant to these areas, which leaders with the three organizations delved into during a panel discussion at the recent Home Care 100 conference. ...

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A CEO’s strategic guide to leading people facing cancer

02/13/25 at 02:30 AM

A CEO’s strategic guide to leading people facing cancer CEO World Magazine; by Joelle Kaufman; 2/10/25 Cancer doesn’t just affect individuals – it impacts entire organizations. As leaders, we must anticipate and prepare for the moment when cancer touches our teams. With over 18 million cancer survivors currently in the U.S. workforce and over 2 million new diagnoses annually, the question isn’t if cancer will affect your organization but when and how you’ll respond. ... The first step will be how you respond when an employee shares that cancer is impacting their life. The second step is how you will manage while cancer is having its impact. ... When we get this right, we build more than just protocols – we build resilient organizations that demonstrate our values through action. In doing so, we create the kind of workplace where people can bring their whole selves, face life’s challenges with dignity, and continue contributing meaningfully to our shared mission. Editor's note: Getting this "right" matters especially for hospice and palliative care organizations. Read this article for both strategic professional guidelines and a personal story from a CMO/business owner.

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It’s inoperable cancer. Should AI make call about what happens next?

02/13/25 at 02:00 AM

It’s inoperable cancer. Should AI make call about what happens next? The Harvard Gazette - Harvard University; by Alvin Powell; 2/10/25AI is already being used in clinics to help analyze imaging data, such as X-rays and scans. But the recent arrival of sophisticated large-language AI models on the scene is forcing consideration of broadening the use of the technology into other areas of patient care. In this edited conversation with the Gazette, Rebecca Weintraub Brendel, director of Harvard Medical School’s Center for Bioethics, looks at end-of-life options and the importance of remembering that just because we can, doesn’t always mean we should. When we talk about artificial intelligence and end-of-life decision-making, what are the important questions at play? ...

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‘Severe understaffing and sharp cuts’: 2,000 health care workers to picket Providence on Wednesday

02/12/25 at 03:00 AM

‘Severe understaffing and sharp cuts’: 2,000 health care workers to picket Providence on Wednesday Euraka Times-Standard, Eureka, CA; by Robert Schaulis; 2/11/25 More than 2,000 health care workers will picket Providence hospitals and health care facilities throughout Northern California this Wednesday. The day of action will take place across six sites throughout the region — four hospitals and two hospices across Humboldt, Napa and Sonoma counties — including Providence St. Joseph Hospital in Eureka. More than 2,000 health care workers represented by the National Union of Healthcare Workers have elected to picket, citing “severe understaffing and sharp cuts to health services in communities that are dependent on Providence for their medical care.” ... Layoffs have also resulted in increased caseloads in areas like Sonoma County, where Providence has laid off hospice workers.

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What you need to know about the HOPE Tool

02/12/25 at 03:00 AM

What you need to know about the HOPE Tool HomeCare; by Jennifer Kennedy and Kimberly Skehan; 2/10/25 The Hospice Outcomes and Patient Evaluation (HOPE) assessment tool is scheduled to be implemented Oct. 1, 2025, meaning the clock is ticking for hospice providers to complete internal preparations. Providers can collect and submit hospice item set (HIS) data until Sept. 30, 2025, after which only HOPE data will be accepted for all patients admitted or discharged on or after Oct. 1, 2025. The HOPE tool is a standardized interdisciplinary assessment that aims to meet these goals from the Centers for Medicare & Medicaid Services (CMS): [click here for goals] ... CMS said it is important for providers to ensure their documentation software vendor maintains CoP content while building their HOPE content. The HOPE tool will replace the HIS content, but the core of the HIS data items will be captured in the HOPE tool. Additionally, CMS posted a change table that compares the HIS and HOPE data elements.

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Bringing children home: Kentucky Children’s Hospital’s approach to pediatric end-of-life care

02/12/25 at 03:00 AM

Bringing children home: Kentucky Children’s Hospital’s approach to pediatric end-of-life care American Hospital Association; 2/8/25 When parents have a child with a serious illness, all they want is for their child to get well. If that no longer becomes a possibility, often all they want is to bring their child home. Most — around 70% — of pediatric deaths related to illness occur in the hospital, but the Kentucky Children’s Health Pediatric Advanced Care Team offers some families the chance to transport their child home using life-sustaining technology. That’s not an easy feat; these patients are medically fragile, and the outcome can be unpredictable. A team made up of hospital administrators, hospice providers, coroner and the transportation team comes up with a plan. The child’s parents complete an informed consent procedure, recognizing that their child may not survive the journey home. The transportation team tries to ensure that the journey is as comfortable as possible, as well as planning what to do if the child’s condition deteriorates on the journey. If that happens, he or she will be supported as they pass without resuscitation efforts.

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'We’re seeing these struggles.' Rainbow works to support end-of-life caregivers

02/11/25 at 03:00 AM

'We’re seeing these struggles.' Rainbow works to support end-of-life caregivers Daily Jefferson County Union, Jefferson, WI; by Hannah Brock; 2/10/25 Rainbow Community Care is facing a growing need in Dodge and Jefferson counties: the overwhelming burden placed on caregivers, both family members and healthcare workers, as they navigate end-of-life care. “There’s this need in the community to support caregivers, where whoever they are,” said Carol Brown, president and CEO of Rainbow Community Care. The backbone of the healthcare system isn’t just hospitals or insurance plans—it’s the unpaid, often invisible labor of family caregivers. ... The newest initiative, the respite care program, is being designed to give caregivers much-needed breaks. Many family caregivers go months—or even years—without a full night’s rest, a doctor’s visit for themselves, or even an afternoon off, according to Rainbow Community Care. To help address this, Rainbow Community Care secured the necessary funding for the program. 

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Access tops list of Americans' healthcare concerns: 4 survey findings

02/11/25 at 03:00 AM

Access tops list of Americans' healthcare concerns: 4 survey findings Becker's Clinical Leadership; by Erica Carbajal; 2/5/25A quarter of Americans rank healthcare access and affordability as the top public health priority they want government leaders to focus on, according to poll findings from Gallup and Emory University's Rollins School of Public Health. ... Four key findings:

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