Literature Review

Ahead of National Volunteer Week and in celebration of National Volunteer Month, NPHI CEO urges Americans: “Step forward. Be present. Volunteer with your local hospice.” National Partnership for Healthcare and Hospice Innovation (NPHI), Washington, DC; by Matthew Wilkinson; 4/16/25 Ahead of National Volunteer Week next week, and in celebration of National Volunteer Month this April, the National Partnership for Healthcare and Hospice Innovation (NPHI) is shining a light on the often-unsung heroes of hospice: volunteers. These compassionate individuals are central to the mission of NPHI’s member providers nationwide, offering their time, energy, and hearts to patients and families during life’s most tender and vulnerable moments. NPHI member organizations rely on nearly 30,000 volunteers to keep their programs running—almost matching the number of full- and part-time staff employed across its national member network. Nationwide, hundreds of thousands of hospice volunteers contribute millions of hours of service annually. This deep tradition of volunteerism isn’t just symbolic—it’s built into the very structure of hospice care. All Medicare-certified hospices are required to have volunteers actively involved in patient and family support, reflecting the core values of compassion and community care that define the field.Editor's note: Throughout the year, find this and more national observances on our newsletters "Healthcare Observances" tab at the top of our website, https://www.hospicepalliativecaretoday.com/resources/healthcare-observances.

Why risk managers need to address SaaS security Risk Management; by Chithra Rajagopalan; 4/15/25 As organizations increasingly adopt cloud-based software-as-a-service (SaaS) apps that store and handle sensitive and proprietary company data, cybersecurity risks have quickly become direct financial concern. The stakes around SaaS have never been higher—today, current spend on SaaS tools like Workday, Google Workspace and ServiceNow is in the hundreds of billions, or approximately $8,700 per employee. ...

The future of management is hybrid: Leading human-AI teams in a new era of work Holtz Communication + Technology; by Shel Holtz; 4/12/25 ... Consider healthcare, where an AI agent will draft post-visit follow-up patient care plans, schedule check-ins, send reminders, and flag unusual symptoms in post-visit surveys for review. The human nurse practitioner will review and personalize the follow-up plan, contact patients in need of emotional support or clarification, and make clinical decisions about concerns the AI has flagged. ... Healthcare managers will have to align clinical protocols with AI-generated outputs, ensure HIPAA compliance (in the U.S.), and train staff to interpret and override AI recommendations when necessary. ... With less busy work, managers should be able to to focus on those aspects of managing that require a human touch, shifting to leading and mentoring, employing soft skills over hard skills, as shown in this chart: [Management Task/Skill | AI-AGents - Strength | Human Managers - Strength]

Our newsletter's "Observances" calendar Hospice & Palliative Care Today; by Joy Berger; 4/9/25 We invite you to use our newsletter's "Observances" calendar, with information for numerous annual observances, like National Volunteer Month (April) and Week (April 20-26), National Nurses Month (May) and Week (May 6-12), National Nursing Assistants Week (June 12-18), and much more. To find at anytime, go to our webpage's "Resources" tab; click on "Observances." Do you have edits to suggest? Freely email me.

How housing instability complicates end-of-life take care of growing old unhoused populations Health Medicine Network; by Pilar Ingle; 4/8/25 Research estimates that one-third or more of the unhoused inhabitants within the U.S. is age 50 or older. Unhoused individuals of all ages face high rates of ... severe sickness. They additionally die at younger ages in contrast with people who find themselves not unhoused. Yet, there are few choices for palliative and end-of-life care for unhoused individuals. ... As a health care and aging researcher, ... I interviewed 17 well being care and social service suppliers in Colorado to grasp how they attempt to deal with palliative and end-of-life wants for his or her unhoused shoppers.

Most people pursue a toxic type of purpose in life—but if you do this instead, ‘there is no way to fail’ CNBC Make It; by Dr. Joran Grumet, contributor/hospice medical director; 4/4/25 It took me many years and quite a bit of emotional heartache to realize a life-changing fact: When it comes to purpose, bigger is not better. Most of our anxiety stems from what I call “big P” Purpose, which is overly focused on the outcome or destination. ... [Dr. Grumet describes what he calls "big P" Purpose vs. "little P" Purpose.] I’ve found that most people end up pursuing the former, toxic type of purpose. It’s the easiest kind to choose, because it means meeting society’s expectations and following in the footsteps of the herd. The harder decision by far is to do the internal work to discover what really lights you up — and find a way to pursue it in the world. This all takes effort, but it’s worth it. ... Little P purpose embraces an abundance mentality. There is room for everyone — I mean everyone — to pursue that which brings them inner joy and happiness. This pursuit will never rely on whether someone else is succeeding or failing. ... [Continue reading ...]

2 key trends shaping the hospice workforce in 2025 Hospice News; by Holly Vossel; 4/4/25 Hospice providers have unveiled two key themes that are impacting the ability to sustain and grow their workforce. Staffing shortages have long topped the concerns of hospice executives nationwide. Rising demand for hospice care has been outpacing the supply of clinical resources for several years running. Labor strains have also mounted among nonclinical and back-office administrative, billing and IT roles. ...

How hospices can avoid pitfalls in AI implementation Hospice News; by Jim Parker; 4/4/25 Hospice providers, along with the rest of health care, are increasingly relying on technology for clinical and business operations, with artificial intelligence among the most common investments. However, careful implementation is necessary to effectively use these systems. ... One of hospices’ key goals with AI is to increase efficiency. This lean toward efficiency reflects larger trends in the industry as the labor pool dwindles. Without more boots to put on the ground, providers are seeking ways to get more productivity from the ones they already have in place. [Continue reading ...] 

Jackson County nurse braves floodwaters to reach isolated hospice patient Fox 56, Jackson County, KY; by Corey Elam; 4/4/25 When deadly flooding cut off access and phone service for a Jackson County hospice patient on Friday [4/4/25], a healthcare worker teamed up with emergency management teams to care for her patient. According to Hospice Care Plus, after finding out her patient was isolated and couldn’t be reached by phone, Nurse Makale Fox worked with Jackson County Emergency Management (JCEM) to find a way to get to her. “With the support of Jackson County Emergency Management, Makale ... was able to safely navigate through the flooded area and reach her patient, ensuring they received the comfort and care they deserved,” Hospice Care Plus wrote. The hospice care nonprofit thanked Makale for her unwavering commitment, as well as JCEM for making it possible for her to get to her patient. [Continue for photos and more ...]

1 red flag that reveals bad leadership fast: One clear sign can tell you a lot about whether someone is leading well or failing miserably. Inc., by Marcel Schwantes; 3/28/25 Bad leadership isn’t always obnoxious, toxic, or obvious. Sometimes it shows up in small, everyday moments—how someone talks to their team, how they handle mistakes, or how they treat people when no one’s watching. You don’t need a long list to spot it, either. A few clear signs can tell you a lot about whether someone is leading well … or just holding the title. ... Here is one quick way to recognize bad leadership before it does real damage: a lack of patience ... [Continue reading ...]

20 leadership behaviors that undermine trust—and how to restore it Forbes; by Expert Panel for Forbes Coaches Council; 3/27/25 Trust is the cornerstone of effective leadership, yet even the most well-intentioned executives can inadvertently weaken it. ... Here, members of Forbes Coaches Council share 20 common ways leaders unintentionally compromise trust with teams, along with strategies to restore it.

What’s next for COOs? Becker's Hospital Review; by Kelly Gooch; 3/26/25 The health system C-suite continues to evolve, as organizations streamline leadership by eliminating or combining roles, and by restructuring leadership teams amid industry headwinds. Against this backdrop, the COO role is also changing, with leaders taking on more strategic responsibilities while continuing to oversee day-to-day operations across their systems. In conversations with Becker’s, Eric Stevens, COO of Roseville, Calif.-based Adventist Health, and Rick Majzun, president and COO of Palo Alto, Calif.-based Stanford Medicine Children’s Health, discussed how they are balancing this growing scope and where the COO role fits in the modern C-suite. [Continue reading ...] 

The blind side of leadership: Toxic positivity in workplace culture Forbes; by Tracy Lawrence; 3/26/25 A surprising number of leaders are unaware of toxic positivity, even as they unwittingly cultivate it. It’s understandable, but toxic positivity isn't just a cultural nuisance – it's a serious strategic liability. When organizations prioritize "feeling good" over honest communication, they lose the ability to address emerging problems, identify market shifts, and leverage their teams' full capabilities. In my experience coaching executives across industries, I've observed that the most successful organizations aren't those with the fewest problems – they're the ones where issues can be safely identified and addressed before they become crises. [Continue reading ...]