De-Escalating angry people: A critical safety skill in education and healthcare
De-Escalating angry people: A critical safety skill in education and healthcare
Campus Safety; by Jacob Milner; 10/15/24
These five de-escalation disciplines will help you effectively deal with angry students, family members, visitors, and patients. ... But before we dive into de-escalation itself. It’s crucial to remember that no matter the situation, your primary goal should always be safety, then de-escalation. If you don’t feel safe attempting to de-escalate someone, then don’t. But if you feel that you are in a situation where de-escalation can be attempted, carry on. Now that being said, let’s get into it. ...
- Forget About Fear ...
- Tame Your Temper ...
- Clear Your Core ...
- Win with "We" ...
- Learn the Do's and Don's of De-escalation ...
Editor's note: Preventing workplace violence has been a recurring theme in healthcare strikes. When did you review your Policies and Procedures, and assess needs in today's contexts? What preventive trainings and systems do you regularly use? What systems can you improve to ensure safety?