What to expect from your language services provider during CMS test call season
02/28/24 at 01:30 AM
What to expect from your language services provider during CMS test call season
MedCity News, by Kristin Quinlan; 2/26/24
Part of the CMS Star Ratings program, the Accuracy & Accessibility Study includes test calls designed to measure the accuracy of the information provided to a prospective beneficiary as well as the accessibility of interpreters in French, Spanish, Vietnamese, Cantonese, Mandarin, and Tagalog. The test callers ask a series of questions related to the plan’s policy; success depends, in part, on accuracy of the information provided and availability of interpreters.