Literature Review

3 major tactics used by hospice scammers Hospice News; by Jim Parker; 4/18/25 Among the numerous tactics that unscrupulous hospices use to commit fraud, three are rising to the forefront. Four states have garnered national attention as fraud hotbeds — Arizona, California, Nevada and Texas. These regions have seen swarms of new hospices emerging and receiving Medicare dollars. Numerous reports of unethical or illegal practices have surfaced, particularly among these new companies. ... One common practice among them is to keep their patient census low to avoid regulators’ attention, Judy Lund Person, principal of the consulting firm Lund Person and Associates, ... Among these providers, three principal tactics are emerging, according to Sheila Clark, president and CEO of the California Hospice and Palliative Care Association. ...

7 challenges of AI integration in healthcare and their remedies informa - TechTarget and Informa; by John Moore; 4/16/25 The healthcare sector faces many hurdles when adopting AI. Obstacles include setting an AI strategy, dealing with fragmented data, and addressing ethics, security and compliance. The integration of artificial intelligence in healthcare has been long coming, dating back to at least the 1980s, when expert systems were touted as a potential diagnostic tool. ... Top challenges of AI in healthcare:

Ahead of National Volunteer Week and in celebration of National Volunteer Month, NPHI CEO urges Americans: “Step forward. Be present. Volunteer with your local hospice.” National Partnership for Healthcare and Hospice Innovation (NPHI), Washington, DC; by Matthew Wilkinson; 4/16/25 Ahead of National Volunteer Week next week, and in celebration of National Volunteer Month this April, the National Partnership for Healthcare and Hospice Innovation (NPHI) is shining a light on the often-unsung heroes of hospice: volunteers. These compassionate individuals are central to the mission of NPHI’s member providers nationwide, offering their time, energy, and hearts to patients and families during life’s most tender and vulnerable moments. NPHI member organizations rely on nearly 30,000 volunteers to keep their programs running—almost matching the number of full- and part-time staff employed across its national member network. Nationwide, hundreds of thousands of hospice volunteers contribute millions of hours of service annually. This deep tradition of volunteerism isn’t just symbolic—it’s built into the very structure of hospice care. All Medicare-certified hospices are required to have volunteers actively involved in patient and family support, reflecting the core values of compassion and community care that define the field.Editor's note: Throughout the year, find this and more national observances on our newsletters "Healthcare Observances" tab at the top of our website, https://www.hospicepalliativecaretoday.com/resources/healthcare-observances.

Why risk managers need to address SaaS security Risk Management; by Chithra Rajagopalan; 4/15/25 As organizations increasingly adopt cloud-based software-as-a-service (SaaS) apps that store and handle sensitive and proprietary company data, cybersecurity risks have quickly become direct financial concern. The stakes around SaaS have never been higher—today, current spend on SaaS tools like Workday, Google Workspace and ServiceNow is in the hundreds of billions, or approximately $8,700 per employee. ...

AI in procurement: How different industries are harnessing its power Spend Matters; by Spend Matters Team; 4/15/25 ... Across industries, AI is capable of reshaping procurement, making it smarter, more predictive and highly efficient. In this article we will highlight some of the key changes AI has made to procurement strategies in the following industries: manufacturing and industrials, life sciences and healthcare, and the public sector.

The future of management is hybrid: Leading human-AI teams in a new era of work Holtz Communication + Technology; by Shel Holtz; 4/12/25 ... Consider healthcare, where an AI agent will draft post-visit follow-up patient care plans, schedule check-ins, send reminders, and flag unusual symptoms in post-visit surveys for review. The human nurse practitioner will review and personalize the follow-up plan, contact patients in need of emotional support or clarification, and make clinical decisions about concerns the AI has flagged. ... Healthcare managers will have to align clinical protocols with AI-generated outputs, ensure HIPAA compliance (in the U.S.), and train staff to interpret and override AI recommendations when necessary. ... With less busy work, managers should be able to to focus on those aspects of managing that require a human touch, shifting to leading and mentoring, employing soft skills over hard skills, as shown in this chart: [Management Task/Skill | AI-AGents - Strength | Human Managers - Strength]

National Alliance for Care at Home responds to the FY 2026 Hospice Proposed Rule National Alliance for Care at Home, Alexandira, VA and Washington, DC; Press Release; 4/11/25 The National Alliance for Care at Home (the Alliance) issued the following statement [Fri 4/11] in response to the Centers for Medicare & Medicaid Services (CMS) Fiscal Year (FY) 2026 Hospice Wage Index proposed rule, which proposes payment and regulatory updates under the Medicare hospice benefit. The proposed 2.4% payment update fails to adequately address the mounting financial pressures facing hospices nationwide. With escalating operational costs driven by inflation, workforce shortages, and rising expenses for supplies and services, the proposed payment increase would threaten the ability of hospices to sustainably provide quality end-of-life care. “The proposed payment update for FY 2026 falls short of what is needed to sustain high-quality hospice care,” said Dr. Steve Landers, CEO of the Alliance. “Without meaningful adjustments, hospices across the country will face serious challenges—jeopardizing access to care for terminally ill patients and placing added strain on families already facing the unimaginable. ..."

Hospices ‘tapping brakes’ on M&A in uncertain economy Hospice News; by Holly Vossel; 4/8/25 Predictions of a hospice M&A rebound have fizzled as a volatile regulatory and economic climate threatens to curb transaction activity in 2025 and beyond. ... 

What role do immigrants play in the direct long-term care workforce? KFF; by Priya Chidambaram and Drishti Pillai; 4/2/25 President Trump has made a slew of immigration policy changes focused on restricting entry at the border and increasing interior enforcement efforts to support mass deportation. While these actions are focused on undocumented immigrants, they likely will have ripple effects across immigrants of all statuses and millions more people living in immigrant families. Mass deportations could negatively impact the U.S. economy and workforce, given the role immigrants play, particularly in certain industries. ...

Leaders’ past experiences bring fresh perspectives to home-based care Home Health Care News; by Joyce Famakinwa; 4/2/25 ... Home Instead isn’t the only home-based care company that has an eye for recruiting and leveraging outside talent. Multiple home-based care C-suite executives began their careers outside of health care and are now leveraging these past experiences to bring fresh ideas and strategies to their operations. Finance, journalism and fast food corporations are just a few examples of the industries that line the resumes of home-based care’s top executives. Home Health Care News heard from four home-based care executives and leaders who detailed their experiences working outside of health care, and the lessons they brought with them to benefit the industry. ...

2 key trends shaping the hospice workforce in 2025 Hospice News; by Holly Vossel; 4/4/25 Hospice providers have unveiled two key themes that are impacting the ability to sustain and grow their workforce. Staffing shortages have long topped the concerns of hospice executives nationwide. Rising demand for hospice care has been outpacing the supply of clinical resources for several years running. Labor strains have also mounted among nonclinical and back-office administrative, billing and IT roles. ...

The evolution of work: How Gen Z is reshaping leadership and workplace culture Forbes; by First Place For Youth - Jayme Catalano; 4/2/25 As Generation Z enters the workforce in growing numbers, they are bringing fresh perspectives and expectations that are reshaping the traditional workplace. This digital-native generation, born between 1997 and 2012, is driving significant changes in management styles, work environments, and organizational values. Their influence is prompting companies to adapt, evolve and innovate, creating a new paradigm for the future of work.

Moffitt Cancer Center to offer inpatient hospice Becker's Hospital Review, Tampa, FL; by Elizabeth Gregerson; 3/31/25 Tampa, Fla.-based Moffitt Cancer Center has partnered with Clearwater, Fla.-based Empath Health to offer inpatient hospice services. Moffitt care teams will continue to care for patients while nurses from Suncoast Hospice of Hillsborough in Tampa, part of Empath Health, will ensure inpatient hospice care criteria is met. Moffitt’s palliative medicine team will also “collaborate closely” with the hospice care team ... Moffitt CEO Patrik Hwu, MD, prioritized partnering with a hospice agency two years ago, the release said. “One of the biggest benefits of this partnership is the option for patients and their loved ones to transition from curative treatment to receiving compassionate end-of-life care while they continue maintaining relationships with their care team at Moffitt,” Kerry Hoerner, BSN, RN, senior vice president of Empath Health’s hospice division, said in the release.