[Change Management] Improving governance and compliance with knowledge management

[Change Management] Improving governance and compliance with knowledge management
Outsourced Pharma; Guest Column by Irwin Hirsh; 4/23/24
Knowledge management and knowledge sharing provide powerful levers for removing obstacles to business success. Here, ... I want to raise awareness of how knowledge management supports the demands of compliance and governance. ... [Includes:]

• Customer-Centric, Yes, But Who Is Your Customer? ...
• Process Level and System Level Governance ...
• Process level ...
• System level ...
• Change Management ... [well-communicated X-matrix with easy-to-access digital bowling charts ...]
• Obstacles to Implementation ...
• Knowledge Sharing ...
• Mutual Respect ...
• Enable Continuous Improvement ...
• Cross Business Lines ...