Perfecting healthcare’s 360° consumer-centric strategy

Perfecting healthcare’s 360° consumer-centric strategy 
Guidehouse; 8/13/24 
To ably compete in today’s healthcare environment while meeting their mission of quality patient care, health systems must make patient access and the consumer experience a core value across their entire organization. That means placing a relentless focus on reducing friction to meet customer expectations and aligning people and tech resources with standardization and scale. ... 
Editor's Note: What are your hospice's "consumer experience" scores? Using publicly reporting data from the CMS Hospice CAHPS scores, examine (1) the CMS Hospice Compare Fact Sheet (defines the hospice measures and data that are collected) and (2) the National Hospice Locator (sorted by quality scores high to low), by National Hospice Analytics (a sponsor for our newsletter).