Literature Review

Empowering employees to drive CX [Customer eXperience] innovation: A comprehensive path to successCustomerland; by Ricardo Saltz Gulko; 2/24/25 ... While it is widely recognized that employees play a crucial role in shaping customer experience (CX), their impact on innovation is often less clear. However, employees are the bedrock of innovation within any organization. They bring diverse perspectives, skills, and creativity that fuel the development of new products, services, and processes. This article delves into the significant ways employees influence innovation, providing a comprehensive analysis supported by ten key points. ...

CIO hiring on the rise: How to land a top tech exec role in 2025 CIO; by David Weldon; 2/25/25 Job opportunities are picking up for CIOs and other IT leaders in 2025, but so are expectations, with AI, change acceleration, and business transformation at the top of most companies’ wish lists. Early returns on 2025 hiring for IT leaders suggest a robust market. For some recruitment firms, job growth for tech executive positions is at great heights.

Why being trustworthy is a leadership hack that drives success Inc.; by Yufie Ren; 2/20/25 Leaders who cultivate trust can significantly reduce employee churn and improve organizational performance. ... In an era of rapid change, when teams look to leaders for stability and direction, trust is the invisible currency that fuels organizational success. ... Fortunately for managers – and workers – there’s a lot of research into how to be a more trustworthy leader. Here are a few insights:

[Argentina] Government dismantles National Cancer Institute’s Palliative Care Program Time.News; 2/24/25 As Javier Milei’s administration embarks on a controversial agenda aimed at reshaping Argentina’s public health system, a profound and alarming shift has taken place: the dismantling of the National Cancer Institute’s Palliative Care Program. This strategic move threatens the welfare of thousands of cancer patients and poses dire implications for the healthcare system at large.

Partnership grows to help more clinicians of color find community in Vermont Vermont Business Magazine - Vermont Biz (VB), South Burlington, VT; by Tim, The University of Vermont Medical Center; 2/18/25 A growing partnership between University of Vermont Medical Center and the Vermont Professionals of Color Network (VT PoC) aims to help people of color adjust to life in Vermont and build the personal and professional relationships community leaders say are crucial to both individual wellbeing and keeping residency students in the state after they complete their clinical training. “During my 20 plus years here, I have heard from so many black and brown people about how difficult it can be to adjust to life in Vermont – and this goes for medical residents too,” said Tino Rutanhira, co-founder and co-executive director of VT PoC. "... Without support, many of these professionals decide to leave Vermont at a time when our state desperately needs young, skilled and diverse people to help it grow.” Editor's note: Parteners listed include The University of Vermont Health Network - Home Health & Hospice.

Staffing shortages weighing on hospice executive’s minds in 2025 Hospice News; by Holly Vossel; 2/19/25 Hospice leaders have lost sleep over workforce pressures plaguing the industry for several years running, a trend that is not anticipated to abate anytime soon. Staffing challenges were cited as the leading concern among 35% of 112 hospice professionals who participated in this year’s Outlook Survey by Hospice News and Homecare Homebase. This represented an 18% decline compared to the 2023 survey results. ...

ViVE 2025: Improving clinical workflows amid workforce shortages HealthTech; by Teta Alim; 2/18/25 As the U.S. braces for a dearth of physicians and nurses, healthcare organizations are transforming processes to attract and retain talent. By 2034, experts have projected, there will be a shortage of between 17,800 to 48,000 primary care physicians. For full-time registered nurses, 2030 projections are even steeper. Healthcare organizations are well aware of these forecasts and have been testing and deploying solutions to improve employee satisfaction and retention and attract new talent. At ViVE 2025 in Nashville, Tenn., industry leaders discussed how improvements supported by artificial intelligence (AI) are offering promising results for streamlining workflows. [Click on the title's link to read this discussion.]

Influenza vaccination cuts deaths by up to four times Medscape Medical News; by Olga Fernandez Castro; 2/17/25 Influenza vaccination significantly reduces flu-related morbidity and mortality across all age groups, according to a large-scale Spanish study analyzing data from more than 38 countries and 6.5 million patients. ... The analysis confirms that vaccination against the influenza A (H1N1) virus and the influenza B virus (IBV) effectively reduces infection rates and flu-related complications in children aged under 5 years, individuals aged 5-65 years, and older adults aged over 65 years. However, protection against influenza A (H3N2) virus appears lower in older adults, despite being effective in younger children. Editor's note: Click here for the Centers for Disease & Prevention Control (CDC) "Weekly Influenza Surveillance Preport," with a map for flu activity levels for each state and drilled down to counties. Click on the "CBSA" button to change from the state view to the counties' view and downloadable data. 

The hidden curriculum in medical school: What they don’t teach you Medscape; by Roni Robbins; 2/14/25... For Krastein and other medical students, there’s a hidden curriculum in medical school: Unwritten, informal lessons, and values learned outside of formal academic settings that shape the culture of medicine, influence behavior, and how to approach patient care and professional relationships. ... These lessons may unfold in informal moments, conversations during rounds or with patients, observing faculty handling difficult cases, or seeing how peers and mentors navigate challenges. [Identified themes include the following:]

57 health systems on Forbes' list of best large employers Becker's Hospital Review; by Kelly Gooch; 2/13/25 Forbes released its annual ranking of America's best large employers Feb. 12, and it included 57 hospitals and health systems. The publication partnered with market research firm Statista to compile lists of the top large and midsize employers in the U.S. after surveying more than 217,000 employees working at companies within the U.S. that employ more than 1,000 people. Companies with more than 5,000 employees were considered for the large employers ranking. Survey participants were asked whether they would recommend their employer to others and to rate it based on criteria such as pay, work environment, training programs and advancement opportunities. [The top 5 include the following. Click on the title's link for the full list and links to more info.]

Mandated time off for bereavement gaining ground Altoona, PA; by Sarah Boden; 2/10/25 When his father died from COVID-19 in 2020, James Gerraughty didn’t have to choose between working and grieving. That’s because his employer provides three days of paid bereavement for the death of a parent. This gave Gerraughty enough time to drive from the Altoona area to Buffalo, New York, to collect his dad’s remains. ... Not everyone is so lucky. Pennsylvania doesn’t have a universal bereavement leave policy. Employers offer it at their discretion, meaning many workers can experience the death of a loved one but not get time off. Other states have filled this gap in labor law, to varying degrees. California, Colorado, Illinois, Maryland, Minnesota, Oregon and Washington all mandate some form of bereavement leave. ... It takes time to process a death. So not being able to take off work can threaten a person’s mental health and livelihood, said Nisha Bowman, a social worker in Pittsburgh for Monarch Hospice.[Click on the title's link to continue reading.] Editor's note: For national advocacy for bereavement care, examine Evermore.org.

AdventHealth's AI chief aims to cut through the 'uncertainty' of AI in healthcare Becker's Hospital Review; by Naomi Diaz; 2/5/25 AdventHealth, based in Altamonte Springs, Fla., has appointed Rob Purinton as its first chief artificial intelligence officer, a newly created role aimed at reducing uncertainty around AI while guiding the health system's overall strategy for using the technology. "We think there's some uncertainty in the future with AI and healthcare, and so my job is to take some of that uncertainty out," Mr. Purinton told Becker's. "The future could be bright and productive and rosy and a really great experience for consumers and clinicians, or it could be the opposite of that. ..."

Immigration policies’ ‘chilling effect’ on the hospice workforce Hospice News; by Holly Vossel; 2/5/24 The White House recently issued several executive orders that have ramped up the nation’s immigration enforcement policies. The health care sector may be facing a host of staffing and operational challenges as the regulatory moves unfold, according to Hannah Liu, manager of immigration advocacy at Asian Americans Advancing Justice (AAJC). A tightening of immigration policies has come with “concern, panic and confusion” across diverse communities nationwide, Liu stated. “As the effects of these hostile immigration policies play out, patients may also face the life-or-death situations that arise from interruptions in care caused by staffing shortages,” Liu told Hospice News in an email. “Immigrants in the health care industry may fear the possibility of arrest and detention, including in workplaces like hospitals, palliative care facilities and clinics.”