Using patient narratives to evaluate a hospice service

Using patient narratives to evaluate a hospice service
Nursing Times - Patient Experience, by Val Stangoe and Steve Mee; 2/12/24
Questionnaire surveys at a hospice proved ineffective as a tool to identify areas for service improvement, but narrative inquiry with patients and their families identified important deficits that offered clear guidance for service development. This method needed a careful, respectful approach, as well as significant time and resources, but proved to be invaluable. Many of the patients enjoyed having an opportunity to tell their stories, while nursing staff could be involved in the project, thereby enhancing their skills and raising their ambitions.