My husband almost died. When I asked his doctor for help, I was appalled by the insensitive response.

My husband almost died. When I asked his doctor for help, I was appalled by the insensitive response. 
HuffPost; by Carrie Severson; 1/13/25 
... The physician’s assistant came in and looked at Gavin [the author's husband]. As soon as she took her seat, I told her I wanted to schedule him for a feeding tube, expecting her complete understanding and compassion. Instead, she laughed. “I recommended a consult for a feeding tube last week, and you declined it,” she said sharply. “Now I have to start over from scratch and reach back out to the GI team to see how we can get him in.” My mouth dropped open. I stared at her, bewildered. “I wasn’t ready last week. I’m ready now,” Gavin mumbled, barely audible. “What did he say?” the physician’s assistant snarled. I very calmly repeated what Gavin said, my heart breaking for him and rage racing through my body. “Well, you certainly have made my job harder. And now I’ll have to see what I can do for you. You’ll hear from me about your next steps, and you better follow them. It might be too late because of your attitude,” she barked. I leaned in, looked at her straight on, meeting her nasty tone, and said, “No. Your attitude has made this harder. And it’s very much not appreciated right now. He’s in pain, and your job is to help us. In fact, you took an oath to do no harm, and what you’re doing in this room is harmful.” ...
Editor's note: What time-sensitive systems, policies, communications, and accountability measures do you have in place for caregivers to safely report interactions such as these? And ... without fear of retribution to the patient's care? Behind each CAHPS Hospice Survey response lies stories: good, bad, and indifferent.  What strengths and gaps define your hospice and palliative services? Learn from this encounter. Take it deeper. Assess what you need to improve.