Empathy meets efficiency: Voice AI in law, healthcare and debt collection
05/30/25 at 03:00 AM
Empathy meets efficiency: Voice AI in law, healthcare and debt collection
Forbes; by Kumar Abhirup; 5/29/25
When a grieving daughter calls a probate firm at midnight or a worried parent rings a pediatric clinic after hours, the first voice they meet decides whether they stay or stray. As organizations adopt AI, especially voice and conversational AI, that voice is increasingly synthetic. A recent survey from the American Bar Association found that the share of firms using AI tools rose from 11% in 2023 to 30% in early 2025. Healthcare has sprinted even faster: The American Medical Association found 66% of physicians now use some form of AI, up from 37% two years earlier. Collections agencies are also hopping aboard this trend ...