Design work to prevent burnout: A new model for improving work design supports change that increases employee engagement and reduces stress
Design work to prevent burnout: A new model for improving work design supports change that increases employee engagement and reduces stress
MIT Sloan Management Review; by Sharon K. Parker and Carline Knight; 12/10/24
... In the U.S., 67% of workers report feeling disengaged from their work, and 49% intend to leave their current job. ... In this article, we’ll introduce readers to our SMART Work Design model. This model captures and synthesizes the most important characteristics for worker well-being and performance from both the Jobs Characteristics and Job Demands-Resources models into five dimensions: stimulating work, mastery, autonomy, relational work, and tolerable demands (thus the SMART acronym). HR leaders, managers, and employees can use the model to identify aspects of work that lead to disengagement and burnout and then create a healthier work environment and improve performance. (See “A Model for Making Work Smarter.”)