Pharmacies of the future: 4 keys to reinvention

Pharmacies of the future: 4 keys to reinvention
Forbes; by Jenn Vande Zande; 3/11/25
... “To continue to meet growing patient needs, we must evolve how community pharmacy works and, most importantly, how we support our pharmacy teams to create a sustainable future for community pharmacy,” Prem Shah, president of pharmacy and consumer wellness at CVS Health, said, referring to findings from the company’s Rx Report from January 2024. Based on those findings, CVS says there’s a “critical need for sustainable and scalable industry-wide change, such as operational improvements and digital innovations to better support pharmacy teams behind the counter.” Here are four focus areas for pharmacies to bring about that change:

1. Reinventing the brick-and-mortar business model. ...
2. The digital infrastructure to deliver a superior CX. ...
3. AI. ...
4. More sophisticated training to support pharmacists as they play a larger role in patient care. ...