Literature Review

CVS Health to lay off nearly 3,000 workers in cost-cutting drive CNN; by Olesya Dmitracova; 10/1/24 CVS Health is planning to cut about 2,900 jobs in an effort to slash costs, the US health care company said Tuesday. “We’ve embarked on a multi-year initiative to deliver $2 billion in cost savings by reducing expenses and investing in technologies to enhance how we work,” a spokesperson said in a statement.  The layoffs represent less than 1% of CVS Health’s (CVS) workforce. “Impacted positions are primarily corporate roles. The reductions will not impact front-line jobs in our stores, pharmacies and distribution centers,” the spokesperson added. The job cuts at the company, which runs a network of pharmacies across the United States among other businesses, add to the 5,000 or so layoffs disclosed last year. In 2021, CVS Health announced that it would close around 900 stores between 2022 and 2024.

Most annoying office behaviors HR Daily Advisor; by Lin Grensing-Pophal; 9/25/24 ... Identifying Behaviors That Annoy: A great first step in combating annoyed employees is to understand what behaviors and actions set those employees off in the first place. A recent survey by Kickresume reveals the most annoying colleague behaviors. The findings showed that 85% of people have dealt with an annoying coworker, with 58% saying these behaviors significantly affect their productivity. Here is the list of the top 15 [with % of employees who find these behaviors annoying]: Credit stealer, 33%. Micromanager, 32%. Chronic complainer, 30%. Personal space intruder, 30%. Lunch thief, 27%. Non-stop chatter, 27%. Loud talker, 26%. Know-it-all, 24%. Procrastinator, 21%. Underperformer, 21%. Email spammer, 20%. Sick but shows up to work, 17%. Ignore-my-headphones talker, 17%. Corporate over-optimist, 16%. Tech illiterate, 15%. Late arriver, 15%.

The growing, troublesome issues around non-solicitation agreements in home care Home Health Care News; by Audrie Martin; 9/23/24 In August, Comfort Keepers was fined $500,000 and forced to remove language from its contracts restricting caregivers from accepting positions with home care clients up to one year after terminating employment. That contract language, dubbed a non-solicitation agreement, is a widely used clause in home care contracts to protect providers’ businesses. On its end, the Irvine, California-based Comfort Keepers is a large franchise that offers non-medical in-home support, including meal preparation, companionship and personal assistance. The company required each client to execute a care agreement containing this language before receiving services. California Attorney General Rob Bonta concluded that this agreement violated California law by restraining worker mobility, as caregivers could not be hired by any Comfort Keepers client, not just the client to whom they were assigned to provide services. ... 

UnitedHealth Group's Optum to lay off 160 employees Modern Healthcare; by Hayley Desilva; 9/19/24 UnitedHealth Group's Optum filed plans to lay off 160 employees at one of its locations in Basking Ridge, New Jersey. The majority of the cuts will occur on Dec. 11, with a single worker laid off Jan. 22, according to a Worker Adjustment and Retraining Notification Act notice filed with the state of New Jersey this month. ... The provider, pharmacy and technology services business said in the filing the planned layoffs are due to a need for "alignment of capabilities and services to meet the evolving needs of our business and those we serve." The employees will be eligible for severance pay and continue to receive their regular wages until their termination date.

Top 5 regrets people have on their deathbeds: What they can teach us about living healthy, fulfilled lives, from an internal medicine doctor NBC-6 South Florida; by Alex Koller, CNBC; 9/23/24 To live a meaningful, fulfilling life, you have to accept that it'll eventually come to an end, says Shoshana Ungerleider. Over the years of caring for ill hospital patients, Ungerleider — a doctor who specializes in internal medicine — has observed regrets among people near the end of their lives, she tells CNBC Make It. Here are five regrets she says people often express:

HHS awards $100M to address workforce shortages Becker's Hospital Review; by Kristin Kuchno; 9/18/24 The Health Resources and Services Administration, an agency of HHS, announced it will award $100 million to organizations including medical schools and state health departments to address healthcare workforce shortages, according to a Sept. 17 news release from HHS. With a shortage of 100,000 healthcare workers expected nationwide by 2028, some health systems have focused on nurse faculty shortages, such as New Bedford, Mass.-based Southcoast Health. ... 

How Gen Z is being courted by post-acute providers Modern Healthcare; by Diane Eastabrook; 9/18/24 Some post-acute care companies are revamping their recruitment playbooks to attract Generation Z workers as they battle for talent with other healthcare companies. Providers such as Good Samaritan Society, Bayada Home Health Care and Right at Home are developing strategies to recruit the demographic, which ranges in age from 12 to 27 and makes up a quarter of the U.S. population. Those organizations want to hire Gen Z because they are purpose-driven and adept at using technology, according to a 2023 study by financial services company Mercer. 

How healthcare leaders view Gen Z in the workforce Becker's Hospital Review; by Kristin Kuchno; 9/18/24As more members of Generation Z move into the workforce, some have clashed with management or disagree with how their employees view them. The group, born between 1997 and 2012, has been described as both tech-savvy and overly reliant on technology. Some human resources professionals have said they lack work ethic and time management skills. The early-career employees themselves have said they find enjoyment in full-time work and value career growth and planning. Here are three healthcare leaders' perceptions of Gen Z in the workforce.

Bayada, HomeWell leaders share strategies for recognizing and retaining office staff Home Health Care News; by Audrie Martin; 9/13/24 Office staff have the highest client satisfaction scores among home health care provider employees. They also have the lowest administrative salaries. These salaries can impact job satisfaction and cause employees to seek employment elsewhere, according to the 2024 Activated Insights Benchmarking Report. Some organizations are turning to recognition to combat this trend. “Employee recognition is no longer a ‘nice to do,’” Michelle Cone, senior vice president of training and brand programs at HomeWell Care Services, told Home Health Care News. “Recognizing employees should be considered table stakes in this post-pandemic landscape. With a focus on employee retention, engagement, and overall satisfaction and its direct correlation to top-quality care, recognition to support retention and drive satisfaction is vital.” ... [Jeff Knapp, Chief People Officer of Bayada told HHCN,] “For office staff, excellence awards are one favorite. Employees are nominated and selected yearly and celebrated at our annual gathering. Categories include clinical leadership, client services leadership and enterprise support. We also give years of service awards to recognize employee loyalty and commitment.”

‘We did it!’: West Penn nurses celebrate their new contract Pittsburgh Union Press, Pittsburgh, PA; by Steve Mellon; 9/12/24 Before Joanne Germanos had a chance to approach a podium to make her announcement, someone in the crowd called out, “We did it!” ... What Germanos and her fellow union nurses at West Penn did was win a new contract that raises pay and addresses staffing and burnout issues that the nurses say have been pushing experienced nurses out of the profession. Ninety percent of the hospital’s union nurses voted to approve the contract Wednesday. Under the three-year deal, pay for nurses will rise an average of 24%, with some seeing increases as high as 35%. By contract’s end, all nurses will make at least $40 an hour; nurses with 20 years of experience will make at least $50 an hour. ... Pay, however, isn’t the only issue. At rallies, union nurses have called on hospital administrators to address staffing and scheduling problems that can affect patient care and cause nurse burnout. They took those concerns to the bargaining table and, on Thursday, said they were thrilled with the outcome.

One healthcare job poised for the greatest shortage Becker's Hospital Review; by Molly Gamble; 9/6/24 Nursing assistants face the greatest projected deficit over any other analyzed healthcare occupation, with a projected shortage of more than 73,000 assistants nationwide by 2028. The forecast comes from Mercer, which projects a nationwide shortage of more than 100,000 healthcare workers by 2028. The need for nursing assistants is expected to be greatest, with only 13 states expected to meet or exceed future demand. "The projected supply of nursing assistants — an occupation that constitutes 8% of the total US healthcare workforce and 40% of healthcare support occupations in 2023 — is discouraging," Mercer consultants wrote in their Aug. 29 report, "Future of the U.S. Healthcare Industry: Labor Market Projections by 2028."

A wave of change is coming for healthcare benefits — are hospitals ready? Becker's Hospital CFO Report; by Jakob Emerson; 9/3/24Surveys of employers are making one thing clear: Healthcare costs are rising faster than they did before the pandemic, and those costs are being driven by inflation, the increasing use of weight loss medications, and higher overall medical expenses.  ... As financial pressures mount, many employers are exploring or expanding alternative payment and coverage models, a trend that could significantly alter hospital's revenue streams. ...  The average cost of employer-sponsored coverage is expected to jump 9% from 2024 to 2025, according to estimates from Aon published in August. Healthcare costs per employee are projected to surpass $16,000 per employee in 2025, driven by rising employment levels, inflation and rising pharmaceutical costs. In 2024, employers budgeted an average of $14,823 per employee for healthcare costs. These costs have risen by more than 20% over the past five years and by 43% over the past decade.

Majority of Mission nurses pledge support for strike vote The Biltmore Beacon, Asheville, NC; by Andrew R. Jones; 8/28/24 Nursing leaders at Asheville’s Mission Hospital said they have the pledges needed to call for a strike vote, increasing the likelihood of a significant labor action at the HCA Healthcare-owned facility if an agreement wasn’t reached this week. Local nursing representatives said that more than 800 of the approximately 1,600 registered nurses, including members of the Mission Hospital United union and non-union members, signed pledges agreeing to vote on a possible strike at the Asheville hospital, the only Level II trauma center in WNC. The vote will be held over four days, Aug. 25, 26, 28, and 29. Nurse union leaders told Asheville Watchdog that they anticipate most of the nurses covered by the union contract will authorize a strike that could last from one to three days. ... Several other unions at HCA hospitals across the nation — including those in Nevada, Florida, Texas and Kansas — are moving toward strike votes right now, nurses said. ...