Your overall leadership success comes down to 2 simple strategies, say experts. These strategies should be top of your mind as you plan ahead for 2025.
Your overall leadership success comes down to 2 simple strategies, say experts: These strategies should be top of your mind as you plan ahead for 2025.
Inc.; by Marcel Schwantes; 11/5/24
In 2001, Anne Mulcahy suddenly found herself in charge at Xerox as its CEO right when the company was going through a major financial crisis. In previous interviews, she mentioned that one of the first things she did was pick up the phone and call Warren Buffett for advice. Buffett, the CEO of Berkshire Hathaway, told Mulcahy: “Focus on your customers, and lead your people like their lives depend on your success.” Buffett’s advice was exactly what helped Xerox pull through. The first part of this two-part strategy—focusing on customers—was key. Mulcahy often quotes Xerox founder Joe Wilson, who said, “Customers decide whether we have jobs or not. Their attitude is what makes or breaks us.” But the second part of Buffett’s advice often doesn’t get enough attention. Regarding good leadership, taking care of your employees first is the best way to win over your customers. Happy employees lead to happy customers.
- Build Up Your People-Leader Pipeline ...
- Focus on Career Paths for Employees ...