Literature Review

Dr. Joan Teno exposes the hidden problems with hospice ratings and quality scores | part one Teleios Collaborative Network (TCN); podcast hosted by Chris Comeaux with Dr. Joan Teno; 6/3/26 What if the hospice ratings patients and families rely on don’t tell the full story?   In Part One of this thought-provoking conversation, renowned hospice researcher and policy expert Dr. Joan Teno joins Chris Comeaux and Cordt Kassner to unpack the hidden flaws within today’s hospice quality measurement systems. Drawing on more than 30 years of experience shaping hospice and palliative care policy, Dr. Teno explains why many publicly reported quality measures may fail to capture the true experiences of patients and families.  She discusses the challenges of transparency, the unintended consequences of current reporting systems, concerns about fraud and oversight, and how artificial intelligence could help transform the future of hospice quality measurement. 

The secret to great leadership from a Chick-fil-A executive — part one Teleios Collaborative Network (TCN); pocast hosted by Chris Comeaux with Mark Miller; 5/27/26 What does it take to build a leadership culture that scales across generations, industries, and millions of customer interactions? In this powerful conversation, Chris Comeaux sits down with Mark Miller — former Vice President of High Performance Leadership at Chick-fil-A and bestselling co-author of The Secret and Lead Every Day— to explore the principles behind extraordinary leadership. ... Throughout the episode, Mark unpacks the foundational leadership framework behind the acronym SERVE: See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody the Values.  He explains why leadership is ultimately about service — not position ...

The secret to great leadership from a Chick-fil-A executive — part one Teleios Collaborative Network (TCN); pocast hosted by Chris Comeaux with Mark Miller; 5/27/26 What does it take to build a leadership culture that scales across generations, industries, and millions of customer interactions? In this powerful conversation, Chris Comeaux sits down with Mark Miller — former Vice President of High Performance Leadership at Chick-fil-A and bestselling co-author of The Secret and Lead Every Day— to explore the principles behind extraordinary leadership. ... Throughout the episode, Mark unpacks the foundational leadership framework behind the acronym SERVE: See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody the Values.  He explains why leadership is ultimately about service — not position ...

Unlocking human potential through the workplace FacilitiesNet.com; by AnnMarie Martin; 5/22/26 ... Today’s facility leaders are no longer simply maintaining buildings. They are actively shaping the conditions for organizational success, serving as the critical connector between people, place, strategy and technology. That shift carries both weight and possibility. ... The question driving forward-thinking facility leaders today isn’t whether the workplace matters. It’s how to make it matter more. ... At the heart of this life-centered, people-first approach is a simple but powerful premise: the built environment shapes behavior. Lighting affects focus. Acoustics affect stress. Layout affects collaboration. ...

Hospitality exec brings hotel playbook to senior living, hits 97% occupancy Pacific Business News, Hawaii; by Cathy Cruz-George; 5/14/26 Mark Tsuda had three decades of hospitality experience when he joined the opening team of Ilima at Leihano, a luxury senior living community in Kapolei, in 2016. He previously was a regional executive for Aston Hotels & Resorts, ... Ilima at Leihano - which provides independent living, assisted living and memory care - has held an occupancy rate of between 95% and 97% over the past six years, supported by 92 employees who balance hotel-style services with healthcare needs and recreation. ... If a resident is in hospice, they can stay with us. Hospice is outsourced to local providers like Malama Ola and Island Hospice, ...

How to transform a health system’s organizational culture and hardwire it for the futureNEJM Catalyst; by Brian Carlson, Nancy M. Lorenzi, Paul Sternberg, Jr., Cassandra Hennessy, Dandan Liu; 4/26Organizational culture is a critical driver of workforce and patient experience, yet health care institutions often struggle to sustain their desired culture over time. In 2017, Vanderbilt Health identified inconsistencies in expected workforce behaviors through patient feedback, prompting the creation of a strategic cultural renewal initiative. The resulting program, Defining Personalized Care, had a 4-year road map of seven e-learning modules designed to reinforce core values and improve interpersonal behaviors across the workforce. This single-center pre–post study revealed statistically significant improvements in patient experience scores, particularly in the communication and courtesy domains. The initiative demonstrated that engaging, relevant content combined with visible support from leadership can drive voluntary participation and generate measurable outcomes. This case study offers a replicable framework for health care organizations seeking to hardwire their cultural expectations and align workforce behaviors with patient-centered care goals.

Executive Personnel Changes - 5/22/26

The future of hospice: how HOPE will transform reimbursement & care | part one Teleios Collaborative Network (TCN); podcast hosted by Chris Comeaux with Andrea Hale and Raianne Melton; 5/20/26 In this Part One episode of The Future of Hospice: How HOPE Will Transform Reimbursement & Care, healthcare leaders and hospice professionals, Andrea Hale, CEO of Valley Hospice and Raianne Melton, Director of Clinical Services of Professional Services for Axxess, explore how CMS hospice changes will impact hospice operations, compliance, documentation, and outcomes-based reimbursement models. We take a deep dive into one of the most significant changes facing hospice providers in decades—the implementation of the Hospice Outcomes & Patient Evaluation (HOPE) tool.  

Paul Ledford: Program integrity should strengthen — not undermine — access to hospice care in Florida Florida Politics; by guest author Paul Ledford, president and CEO of the Florida Hospice & Palliative Care Association; 5/18/26 Few places in America are as closely tied to retirement and aging as Florida. [Background information on the recent CMS Hospice and Home Health Moratorium] ... CMS has previously acknowledged that targeted, geographically focused enforcement is the most effective way to combat localized fraud. A nationwide moratorium contradicts that approach. Rather than protecting patients, it risks cutting off access for the very people hospice is designed to serve. The right solution is targeted enforcement — cracking down on criminal networks in the specific communities where abuse is documented, without penalizing high-performing states and the families who rely on their care.

Hospice of Texarkana names Greg Wood as executive director Texarkana Gazette, Texarkana, TX; Press Release; 5/16/26 Hospice of Texarkana has named Greg Wood as its new executive director. Wood brings more than 24 years of leadership experience in hospice care, having previously led two hospice organizations before joining Hospice of Texarkana. ... Wood's path to hospice care began with a personal experience, watching hospice professionals care for a family member during a serious illness. "These professional strangers exhibited the most impressive love and acceptance I had witnessed. As a future social worker, I wanted to be part of such a purpose and a mission. 

CMS leader explains hospice fraud, Medicare risks, and the future of healthcare | part one Teleios Collaborative Network (TCN); podcast hosted by Chris Comeaux with Kim Brandt; 5/13/26 In this compelling first installment, CMS Chief Operating Officer and Deputy Administrator Kim Brandt joins Chris Comeaux for a candid conversation about the growing hospice fraud crisis, the financial future of Medicare, and the urgent transformation happening across American healthcare. Drawing from her leadership role at CMS and firsthand experiences with hospice care in her own family, Brandt shares why hospice remains a critical pillar of compassionate care — while also exposing the alarming abuse threatening the integrity of the system.

Locally owned and operated hospice center opens in downtown New Iberia, LA The Daily Iberian, New Iberia, LA; by Corey Vaughn; 5/12/26 It’s always a scary decision to leave your job and start your own business, but New Iberia native Tyler Robicheaux said it’s an opportunity he couldn’t pass up. Robicheaux officially opened the doors to Foundations Hospice last year after being given the opportunity, alongside silent partners, to take his years of hospice care experience to the next level. ... One of the best parts of being the owner of his own hospice business has been implementing his vision for good care from the ground up. “You get to build it from the ground up: the good and not so good,” he said.