Literature Review

With the rise of AI, is a Chief Automation Officer necessary? HR Daily Advisor Newsletter - Technology; by Lou Bachenheimer; 11/11/24 In the age of digital transformation and advanced technology like AI, automation is a critical element for organizations to stay competitive. That’s why many C-suites are considering incorporating a Chief Automation Officer (CAO) into the fabric of their organization to provide senior executive oversight of automation initiatives. But is a whole new role in the c-suite needed and necessary to successfully implement AI and automation into your organization? ... Instead of pouring new resources and energy into new roles that are created off the back of hype, what is needed is executive sponsorship and leadership of advanced automation programs at the highest and most influential levels, underpinned by the appropriate business knowledge and network to be able to drive real change.

The drivers of new C-suite role creation Becker's Hospital Review; by Kelly Gooch and Kristin Kuchno; 11/5/24 In creating new C-suite roles within healthcare, hospitals and health systems have cited reasons as varied as seeing new opportunities for growth or finding gaps in coverage as their motivation. At least 31 new leadership roles have been added to healthcare organizations since February 2024. Among the new roles are chief health equity officer, chief decarbonization officer and chief experience officer. Here is why four organizations added new roles to their executive leadership teams.

Your overall leadership success comes down to 2 simple strategies, say experts: These strategies should be top of mind as you plan ahead for 2025. Inc.; by Marcel Schwantes; 11/5/24 In 2001, Anne Mulcahy suddenly found herself in charge at Xerox as its CEO right when the company was going through a major financial crisis. In previous interviews, she mentioned that one of the first things she did was pick up the phone and call Warren Buffett for advice. Buffett, the CEO of Berkshire Hathaway, told Mulcahy: “Focus on your customers, and lead your people like their lives depend on your success.” Buffett’s advice was exactly what helped Xerox pull through. The first part of this two-part strategy—focusing on customers—was key. Mulcahy often quotes Xerox founder Joe Wilson, who said, “Customers decide whether we have jobs or not. Their attitude is what makes or breaks us.” But the second part of Buffett’s advice often doesn’t get enough attention. Regarding good leadership, taking care of your employees first is the best way to win over your customers. Happy employees lead to happy customers.

8 phrases leaders should reframe to demonstrate credibility in 2025 Forbes; by Dr. Cheryl Robinson; 11/4/24 ... The nuances of leadership communication play a pivotal role in shaping team dynamics and organizational culture. Employees are acutely attuned to the subtleties in their supervisor’s communication, using these cues to gauge trustworthiness and interpret intentions. In this context, the power of language can either reinforce a leader’s message and authority or inadvertently undermine their position. ...  As we approach 2025, aspiring and established leaders must refine their communication strategies. Elevating their linguistic toolkit can help leaders more effectively embody their potential and inspire their teams. ...

National Partnership for Healthcare and Hospice Innovation celebrates National Hospice and Palliative Care Month National Partnership for Healthcare and Hospice Innovation (NPHI); 10/31/24 In honor of National Hospice and Palliative Care Month, NPHI also shines a spotlight on the true Care Heroes—the dedicated professionals and volunteers who provide compassionate care to those facing terminal or serious illnesses. Their dedication to ensuring comfort, dignity, and quality of life is the foundation of hospice and palliative care. These Care Heroes make a profound impact on the lives of patients and their families, offering essential support during some of life’s most challenging moments. “We celebrate and recognize the invaluable contributions of these Care Heroes—the extraordinary individuals who are delivering exceptional quality care each and every day,” stated Tom Koutsoumpas, CEO. “We invite everyone to join us in sharing their positive experiences of working, volunteering, or caring for those at the end of life.” “This November is a time to recognize the essential role of hospice and palliative care providers in our communities,” stated Carole Fisher, president. “We invite everyone to join us in spreading the word about the impact of these services and in celebrating the dedicated professionals who provide this critical care. To participate in National Hospice and Palliative Care Month, NPHI encourages everyone to join the conversation online using the hashtags #CareHeroes, #HAPCM, #HospiceCare, and #PalliativeCare. You can also explore our Public Outreach Toolkit for more guidance.

Anvoi Hospice welcomes Senate proclamation honoring National Hospice Month AN17 Local News, Loranger, LA; Press Release; 11/2/24 On Friday, November 1, Louisiana State Senator Bill Wheat officially recognized November as National Hospice Care Month with a Senate proclamation presented to Anvoi Hospice. 2024 marks the 42nd anniversary of the first Proclamation recognizing November as National Hospice Month. In 1982, President Ronald Reagan signed into law the Medicare Hospice benefit which ensured that millions of seriously ill Americans could die with dignity while receiving care in their own homes. That same year, the president also declared a National Hospice Care Week, which we now celebrate as National Hospice Care Month. “For more than 40 years, hospice has helped provide comfort and dignity to millions of people, ... We were so pleased to collaborate closely with Senator Wheat’s office on this proclamation, and we thank the Louisiana Senate for recognizing the importance of hospice and palliative care,” said Anvoi CEO, Angelique Richardson.Editor's note: Thank you, Anvoi Hospice for your public advocay. Additionally, we recognize the important leadership and state-wide presence of the Louisiana-Mississippi Hospice & Palliative Care Organization (LMHPCO). 

Dr. Wu explores team engagement in Psychology Today Montclair State University; Feliciano School of Business; 10/28/24 Dr. Te Wu, Associate Professor in the department of Management, recently published an article in Psychology Today. The article, The Psychology of Team Engagement, co-authored with Dr. Brian Williamson, delves into the importance of empathetic leadership for high performing, motivated teams. Team engagement is crucial for organizational success, especially in today’s complex work environment. High engagement levels lead to increased productivity, creativity, and profitability, while disengagement can result in high turnover and low employee morale. Research indicates that highly engaged employees can make companies 22% more profitable and contribute to a 19% increase in operating income. Key factors influencing engagement include autonomy, competence, and connection. Autonomy allows employees to take control of their work, competence is enhanced through continuous learning and feedback, and connection establishes a sense of belonging. 

Top 5 workforce priorities for leaders in 2025 Forbes; by Brent Gleeson; 10/26/24 As organizations evolve and face new challenges, leaders and managers are preparing to tackle pressing workforce priorities that will shape the future of work. Based on our data and experience at EXCELR8, and supported by extensive research conducted by Gartner, these priorities reflect the most significant areas HR leaders (and all leaders in the organization) need to focus on to remain competitive, retain top talent, and drive business outcomes. Below are the top five workforce priorities leaders must incorporate into their strategic imperatives for 2025. We highlight the key trends that will influence human resources strategies moving forward.

Hurricane Helene: NC recovery update after one monthHospice & Palliative Care Today; Chris Comeaux with Cordt Kassner; 10/29/24This is an ongoing series of interviews with Chris Comeaux, President / CEO of Teleios Collaborative Network, who lives and works in Western North Carolina – the area most impacted by Hurricane Helene. Chris framed today’s discussion as the good, the bad, and the ugly:

Lightways Hospice in Joliet dedicates street to former CEO Duane Krieger The Herald News, Joliet, IL; by Denise Unland; 10/24/24 On Tuesday [10/22], Lightways Hospice and Serious Illness Care in Joliet dedicated its drive to former CEO Duane Krieger of Shorewood on what would have been his 88th birthday. He did earlier this year, May 28, 2024. [He proudly spent his final days benefitting from his life’s work, Lightways Hospice (formerly Joliet Area Community Hospice) surrounded by his family and so many friends. ... In 1992 he joined Joliet Area Community Hospice as CEO and soon created the first in- patient hospice in Illinois. He proudly led the capital campaign that allowed JACH to move into a brand new, state of the art facility in 2004, ultimately becoming Lightways Hospice. He retired, twice, from his employment in hospice but never stopped working for its benefit.]**From Duane Krieger's obituary, as the 10/24 article is behind a paywall for most readers.

Retiring NAHC President Bill Dombi exhorts advocates to keep fighting HomeCare; 10/22/24 The departing leader shares his vision for the future of home health & hospice at his final conference. Bill Dombi met his first bully in kindergarten. It only took a day for him to fight back, leaving the bully with a bloody nose and Dombi punished in a corner, the retiring president emeritus of the National Association for Homecare and Hospice (NAHC) said as he bid farewell on the last day of the organization’s annual conference in Tampa, Florida. "I was smiling the entire time—and learning that’s not the way to do it," Dombi told the crowd during his last moments on the convention stage. "You’ve got to go to law school instead." Dombi is retiring at the end of the year and was celebrated throughout this year's event, which was launched under the NAHC title, but actually took place as the National Alliance for Care at Home Home Care and Hospice Conference and Expo after NAHC and the National Hospice and Palliative Care Organization (NHPCO) merged in July. [Click on the title's link to continue reading.]

5 Reasons you should work with people who think differentlyForbes; by Kate Vitasek; 10/17/24One of the most common pitfalls we see in the business world is when organizations exclusively work with people who think like they do. While at first glance, this could seem like it would help the organization become more unified; in the long run, it can actually do more harm than good. Instead, you should seek to work with people who think differently from you. By bringing in people with unique perspectives and backgrounds, you can unlock a host of valuable benefits that will serve you well in the short and long term.

Training the next generation of hospice leadersHospice News; by Jim Parker; 10/18/24As hospice providers scramble to hire new clinical staff, they also need to consider who will be their next generation of leaders... To prepare the next generation to take the helm, providers need to think now about leadership development, Lisa Novak, CEO of Northern Illinois Hospice, said at the National Hospice and Palliative Care Organization’s (NHPCO) Annual Leadership Conference in Denver. “It’s an intentional choice for all of us as leaders to provide our staff some time to nurture their skills, some time to sit with them …,” Novak said at the conference. “Hospice is interdisciplinary. We know how to bring different voices to the table. We know how to bring different styles to the table. Where we fall short is we’re sometimes resource light, and we don’t carve out the time, the intentionality to do it.”Notable mentions: Demetress Harrell, Hospice of the Pines; Phil Ward, Community Hospice & Palliative Care.